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@Cagney1994 wrote: And is there a solution to the problem?
Join many of us, go on to an auction site such as Ebay and get a BT Smarthub 6 for very little money. Setting instructions are here https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...
Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem'