What does an exclamation symbol mean on WIFI?

Cagney1994 · ‎28-07-2013

Hi all
Sometimes I get an exclamation symbol next to the Wi-Fi one and no webpage will open or videos will play.

I seem to be getting this quite recently. Does anyone know the cause and solution?
I end up resetting the router (Hub 1) but after a couple of hours the problem returns.
In the last hour I've had to do a factory reset and hopefully that should resolve things.
Is it an issue at my end or PN's?

Thanks.

Strat · ‎14-04-2007

Moderator Note by Dick (Strat)

Topic moved to a more appropriate board.

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Mustrum · ‎13-08-2015

It means although you are connected to the router, the router has lost internet access for some reason.

HTH

Cagney1994 · ‎28-07-2013

@Mustrum - Thanks for the link(s). And reading some of them, it's possible it could be a PN server problem. I'd like it if one of the staff could clarify.

Mustrum · ‎13-08-2015

Easy enough to check on your router, just log on and see what is going on.

Cagney1994 · ‎28-07-2013

What exactly would I be looking for? - Any particular entry?

Townman · ‎22-08-2007

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.

Phone Faults

How is your line performing?

Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.

Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!

Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Cagney1994 · ‎28-07-2013

@Townman - The line is absolutely fine. And at the moment, well, for the last few hours at least, everything's been ok.

If it goes down again, I'll see if I can post the necessary stats.