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Watchdog reset 0x3 hardware fault

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Newbie
Posts: 1
Registered: a month ago

Watchdog reset 0x3 hardware fault

Hello.  I appear to have a similar Hub One hardware fault as others have raised here, referred to as 'watchdog reset: cause 0x3', which forces a reboot at random times.  I raised this over a year ago with Plusnet support, but was asked to monitor it.  Having viewed the logs recently, it is now clearly proven to be a recurring problem so I would like Plusnet to address this asap please (I assume Plusnet read these forums) by confirming the issue and swapping out the faulty hardware.  Recent logs are below to show the extent.  Many thanks in advance for your help.

06:13:05, 03 Sep.( 31.210000) System up, firmware version: 4.7.5.1.83.8.263
06:12:51, 03 Sep.( 17.790000) System start
08:05:55, 02 Sep.( 31.130000) System up, firmware version: 4.7.5.1.83.8.263
08:05:41, 02 Sep.( 17.740000) System start
23:50:49, 25 Aug.( 31.290000) System up, firmware version: 4.7.5.1.83.8.263
23:50:35, 25 Aug.( 18.010000) System start
20:47:37, 14 Aug.( 31.250000) System up, firmware version: 4.7.5.1.83.8.263
20:47:23, 14 Aug.( 17.890000) System start
20:47:23, 14 Aug.( 17.890000) Boot reason: watchdog reset (cause: 0x3)
22:00:05, 02 Aug.( 31.170000) System up, firmware version: 4.7.5.1.83.8.263
21:59:51, 02 Aug.( 17.830000) System start
21:59:51, 02 Aug.( 17.830000) Boot reason: watchdog reset (cause: 0x3)
19:19:47, 27 Jul.( 31.740000) System up, firmware version: 4.7.5.1.83.8.263
19:19:33, 27 Jul.( 18.110000) System start
19:19:33, 27 Jul.( 18.110000) Boot reason: watchdog reset (cause: 0x3)
10:04:23, 18 Jul.( 31.090000) System up, firmware version: 4.7.5.1.83.8.263
10:04:09, 18 Jul.( 17.630000) System start
10:04:09, 18 Jul.( 17.630000) Boot reason: watchdog reset (cause: 0x3)
22:25:59, 16 Jul.( 30.590000) System up, firmware version: 4.7.5.1.83.8.263
22:25:46, 16 Jul.( 17.540000) System start
22:25:46, 16 Jul.( 17.530000) Boot reason: watchdog reset (cause: 0x3)
17:41:56, 15 Jun.( 30.520000) System up, firmware version: 4.7.5.1.83.8.263
17:41:43, 15 Jun.( 17.880000) System start
17:41:43, 15 Jun.( 17.880000) Boot reason: watchdog reset (cause: 0x3)
07:37:52, 01 Jun.( 31.130000) System up, firmware version: 4.7.5.1.83.8.263
07:37:38, 01 Jun.( 17.450000) System start
07:37:38, 01 Jun.( 17.450000) Boot reason: watchdog reset (cause: 0x3)
08:34:09, 09 Mar.( 31.660000) System up, firmware version: 4.7.5.1.83.8.263
08:33:55, 09 Mar.( 18.040000) System start
08:33:55, 09 Mar.( 18.040000) Boot reason: watchdog reset (cause: 0x3)
13:53:59, 08 Mar.( 31.230000) System up, firmware version: 4.7.5.1.83.8.263
13:53:45, 08 Mar.( 17.460000) System start
13:53:45, 08 Mar.( 17.460000) Boot reason: watchdog reset (cause: 0x3)
02:34:29, 04 Mar.( 31.800000) System up, firmware version: 4.7.5.1.83.8.263
02:34:15, 04 Mar.( 17.850000) System start
02:34:15, 04 Mar.( 17.850000) Boot reason: watchdog reset (cause: 0x3)
07:24:44, 06 Dec.( 31.210000) System up, firmware version: 4.7.5.1.83.8.263
07:24:30, 06 Dec.( 17.510000) System start
07:24:30, 06 Dec.( 17.510000) Boot reason: watchdog reset (cause: 0x3)
08:12:55, 05 Nov.( 31.310000) System up, firmware version: 4.7.5.1.83.8.263
08:12:41, 05 Nov.( 17.350000) System start
08:12:41, 05 Nov.( 17.350000) Boot reason: watchdog reset (cause: 0x3)
04:34:59, 05 Nov.( 31.440000) System up, firmware version: 4.7.5.1.83.8.263
04:34:45, 05 Nov.( 17.640000) System start
04:34:45, 05 Nov.( 17.640000) Boot reason: watchdog reset (cause: 0x3)
12:24:29, 31 Aug.( 31.350000) System up, firmware version: 4.7.5.1.83.8.263
12:24:15, 31 Aug.( 17.550000) System start
12:24:15, 31 Aug.( 17.550000) Boot reason: watchdog reset (cause: 0x3)
01:30:51, 31 Aug.( 31.530000) System up, firmware version: 4.7.5.1.83.8.263
01:30:37, 31 Aug.( 17.590000) System start
01:30:37, 31 Aug.( 17.590000) Boot reason: watchdog reset (cause: 0x3)
17:29:12, 26 Aug.( 31.980000) System up, firmware version: 4.7.5.1.83.8.263
17:28:58, 26 Aug.( 17.850000) System start
06:08:52, 04 Aug.( 30.930000) System up, firmware version: 4.7.5.1.83.8.263
06:08:38, 04 Aug.( 17.290000) System start
06:08:38, 04 Aug.( 17.290000) Boot reason: watchdog reset (cause: 0x3)
1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 112
Thanks: 20
Fixes: 5
Registered: ‎08-04-2020

Re: Watchdog reset 0x3 hardware fault

Hi @silversurf, I'm sorry to hear you've been affected by this issue. I've posted a new router out to you this evening and raised a support ticket regarding this on your account. I tried to call but I must have missed you, I'll try and get in touch again on Monday.

 Jess Moore
 Plusnet Help Team