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Want a better router

itsj
Dabbler
Posts: 17
Thanks: 1
Registered: ‎17-04-2016

Want a better router

Have been on the PlusNet broadband only essentials package for about 5 years now and still on the original Speedtouch router which only has facility for a single ethernet connection and no Wi-Fi.

How do I get a better one which also supports Wi-Fi.  Would there be a charge and/or would PlusNet expect me to upgrade to an unlimited package or one with line rental as well.

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 229
Registered: ‎01-01-2012

Re: Want a better router

If you give us a call on 0800 013 2632 I'm sure we can get something arranged for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Want a better router

just buy one - a basic router isn't expensive

Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: Want a better router

I've seen this one recommended a few times.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
markhawkin
Aspiring Pro
Posts: 256
Thanks: 33
Fixes: 5
Registered: ‎17-07-2016

Re: Want a better router

@itsj

It would be worth going through the retentions department and seeing what they will offer you. You might get a router thrown in with a re-contract. If you have line rental saver getting a deal that fits with your line rental saver renewal date will enable you to get a better deal. The attraction of a modern Plusnet router is that it will configure itself when plugged in.

If you just want ADSL (not fibre) more or less any router from Ebay will do you (don't buy one that was for Sky etc.).

I used a NETGEAR DG834GT for a while and that was OK and goes for a few pounds.

 

 

I am the satisfied customer....
Plusnet Staff
Plusnet Staff
Posts: 2,155
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Want a better router

Hi there @itsj As your router is out of warranty and you're currently on legacy package we no longer sell, if you would like a replacement router you may need to recontract on Unlimited broadband.

 

Alternatively, you could purchase a new router from us outright, or buy a third party router yourself.

 

The best number to get us on to discuss this is the number above.

 

I hope this helps.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
maulz
Grafter
Posts: 28
Thanks: 4
Registered: ‎26-02-2017

Re: Want a better router

i've just splashed out on an asus dsl-ac68u an awesome bit of kit that works great with my plusnet account. the wifi is really strong and fast with 5g as well and it does all sorts of geeky stuff i wont bore you with. having had  stock isp supplied routers for quite a few years its great to see how much the better the midrange stuff now is. recomended.

Plusnet Staff
Plusnet Staff
Posts: 2,155
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Want a better router

Awesomeness, thanks for the feedback. Thumbs Up

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff