Very poor wifi signal with Hub One
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: Very poor wifi signal with Hub One
Very poor wifi signal with Hub One
27-07-2019 2:41 PM - edited 27-07-2019 2:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Putting the phone directly in front of the router: -24 dBm
6 metres away: -40 dBm
Top of the stairs: -64 dBm
Bedroom directly above router: -52 dBm
Bedroom on opposite side of hallway: -72dBm
Back bedroom: -84 dBm.
We live in a terraced house. We can barely download a webpage when we're at the back of the house. We didn't have problems streaming TV at the back of the house with our old BT router.
Question is, should we go to the expense of buying a decent router or can we get this Hub One to work better?
PS I should add that the wifi analyzer shows a download speed of 33mb download speed, no problems there, it's adequate for us.
Re: Very poor wifi signal with Hub One
27-07-2019 4:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator's Note(s)
Thread moved from Fiber Broadband to My Router.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Very poor wifi signal with Hub One
27-07-2019 4:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you've still got the BT router you could try configuring that to use with the Plusnet connection. The required settings can be found here.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Very poor wifi signal with Hub One
27-07-2019 8:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very poor wifi signal with Hub One
27-07-2019 9:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This might help you set up your BT router. https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85... or https://community.plus.net/t5/My-Router/Use-a-BT-Hub-2-3-4-or-5-on-a-Plusnet-connection/m-p/1192234#... depending on which model you have.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Very poor wifi signal with Hub One
28-07-2019 3:21 PM - edited 28-07-2019 3:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very poor wifi signal with Hub One
28-07-2019 9:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Before you spend money try separating the 2.4 and 5GHz bands, see. https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/m-p/1351966#M840 Try each band and use the best.
If you decide to buy one I would still consider a Smarthub 6. They go for about £20 on Ebay. If instead you buy a third party router you need the setting instructions from here. https://www.plus.net/help/broadband/broadband-connection-settings/
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Very poor wifi signal with Hub One
29-07-2019 12:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've done the first but it has made no difference to the signal strength. Still getting no internet access in the back half of the house (the router being alone on a bookshelf in a front room).
I've followed your second suggestion and bought a secondhand Smart Hub 6 off Ebay for just £15 including 2nd class postage. If our old BT router was anything to go by it should do the trick.
Many thanks again
Re: Very poor wifi signal with Hub One
29-07-2019 12:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Fingers crossed. Follow the setting up instructions here noting especially the stage at which you plug the DSL cable in. https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...
Let us know how you get on.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Very poor wifi signal with Hub One
29-07-2019 1:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very poor wifi signal with Hub One
26-08-2019 12:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very poor wifi signal with Hub One
26-08-2019 1:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very poor wifi signal with Hub One
26-08-2019 1:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very poor wifi signal with Hub One
27-08-2019 9:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for coming back with an update. I'm sorry that this didn't fix your issue but as you say, it did save an even bigger expenditure and you now have a spare router should you have problems in the future. I assume that you are aware that you can turn the brightness of the blue light down or off altogether in the router settings.
I had problems for years with wireless signals. After trying wireless extenders and powerline devices I gave up and installed Ethernet cabling to the areas where I need decent bandwidth. This was quite cheap and totally solved buffering problems.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Very poor wifi signal with Hub One
27-08-2019 12:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi TimandEdith,
I'm sorry to hear that a second router has not made much of a difference but good to know that you can now received a signal at the back of the house with the help of a wifi extender.
I've done the same as @Baldrick1, my main and most used devices are on Etherent cables and the rest are on wireless.
Let us know if you have any further queries please.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: Very poor wifi signal with Hub One