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Very Poor Wifi

eddiemcgarrigle
Newbie
Posts: 3
Thanks: 1
Registered: ‎22-12-2020

Very Poor Wifi

I had issues with phones being kicked off WiFi a while back. Got the update for the router and everything seemed fine.

Realised my IP address was static and not dynamic so I got that sorted. Now the issues are starting again. Phones getting kicked off WiFi, wife struggling to get a signal to her laptop (working from home) and son moaning that he keeps losing connection to his Xbox.

Any help would really be appreciated.
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 25,561
Thanks: 4,764
Fixes: 1,207
Registered: ‎11-01-2008

Re: Very Poor Wifi


Moderators Note


This topic has been moved from Fibre to My Router

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adam945
Plusnet Help Team
Plusnet Help Team
Posts: 331
Thanks: 79
Fixes: 17
Registered: ‎01-12-2020

Re: Very Poor Wifi

Hi @eddiemcgarrigle 

 

Thank you for reaching out and I'm sorry to hear that you're having problems with your WI-FI connection. As you've correctly pointed out, there are no issues with the line itself, so the issues you're experiencing appear to be solely with the wireless connection.

 

It might be worth checking out our support page - also via our Forums, which has handy tips on how to improve your WIFI connection, please find it here:

https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193

 

You can also have a look into disbanding your router, as the 5Gz band is known to cause similar issues to the ones outlined above, further information on doing this can be found here:

 

https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/td-p/1696363

 

-Adam - Plusnet Leeds

 

 Adam
 Plusnet Help Team - Leeds