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VPN connection and MS Teams calls regularly dropping

cstreharne
Dabbler
Posts: 14
Fixes: 1
Registered: ‎15-10-2018

VPN connection and MS Teams calls regularly dropping

Regularly having VPN drop connections, and MS Teams calls (video of audio) repeatedly disconnect and reconnect. It’s driving me mad. Broadband connection is stable (last rebooted 38 days ago) and WiFi connectivity is also stable.

Plusnet Hub One | Software version 4.7.5.1.83.8.263
6 REPLIES 6
jab1
Seasoned Hero
Posts: 7,343
Thanks: 2,495
Fixes: 74
Registered: ‎24-02-2012

Re: VPN connection and MS Teams calls regularly dropping

An update to version .268 may help -I'll ask the mods to move this to the correct board.

John
Mav
Moderator
Moderator
Posts: 20,652
Thanks: 3,902
Fixes: 433
Registered: ‎06-04-2007

Re: VPN connection and MS Teams calls regularly dropping

Moderator's note(s):

Thread moved from ADSL Broadband to My Router.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

cstreharne
Dabbler
Posts: 14
Fixes: 1
Registered: ‎15-10-2018

Re: VPN connection and MS Teams calls regularly dropping

Thanks John. How do I update the firmware?
jab1
Seasoned Hero
Posts: 7,343
Thanks: 2,495
Fixes: 74
Registered: ‎24-02-2012

Re: VPN connection and MS Teams calls regularly dropping

@cstreharne Easiest way is to put a request in https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/td-p/1696363/page/148 - hopefully Bob Pullen will pick it up and action it for you.

John
cstreharne
Dabbler
Posts: 14
Fixes: 1
Registered: ‎15-10-2018

Re: VPN connection and MS Teams calls regularly dropping

Requested but no response as yet
jab1
Seasoned Hero
Posts: 7,343
Thanks: 2,495
Fixes: 74
Registered: ‎24-02-2012

Re: VPN connection and MS Teams calls regularly dropping

Have patience - it will happen.

John