VPN connection and MS Teams calls regularly dropping

cstreharne · ‎15-10-2018

Regularly having VPN drop connections, and MS Teams calls (video of audio) repeatedly disconnect and reconnect. It’s driving me mad. Broadband connection is stable (last rebooted 38 days ago) and WiFi connectivity is also stable.

Plusnet Hub One | Software version 4.7.5.1.83.8.263

jab1 · ‎24-02-2012

An update to version .268 may help -I'll ask the mods to move this to the correct board.

John

Mav · ‎06-04-2007

Moderator's note(s):

Thread moved from ADSL Broadband to My Router.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

cstreharne · ‎15-10-2018

Thanks John. How do I update the firmware?

jab1 · ‎24-02-2012

@cstreharne Easiest way is to put a request in https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/td-p/1696363/page/148 - hopefully Bob Pullen will pick it up and action it for you.

John

cstreharne · ‎15-10-2018

Requested but no response as yet

jab1 · ‎24-02-2012

Have patience - it will happen.

John

VPN connection and MS Teams calls regularly dropping

VPN connection and MS Teams calls regularly dropping

Re: VPN connection and MS Teams calls regularly dropping

Re: VPN connection and MS Teams calls regularly dropping

Re: VPN connection and MS Teams calls regularly dropping

Re: VPN connection and MS Teams calls regularly dropping

Re: VPN connection and MS Teams calls regularly dropping

Re: VPN connection and MS Teams calls regularly dropping