VPN and router setup issue

[#1]

Hi all wonder if you can help.
I'm trying to VPN my router with an open reach modem and a net gear wnr 3500L v2. Purchased from canada.Being rubbish with IP addresses I've paid a professional computer shop to set the router up. He's set it up using his BT line (as a BT customer) and said that's all that's needed. I've got DSL light on the open reach but cannot get the handshake from the open reach modem to the router although the IP has been changed on the router so it doesn't go err.
I've also tried changing the username@plusDSL.net & my current Plusnet password - any ideas guys?

Moderator's note by Mike (Mav): Changed thread title after split to reflect issue.

[#2]

Moderator's note:

Split from an old thread for better visibility and changed title.

[#3]

I think you are saying you have no internet access at all via your Netgear router?

Your reference to IP addresses is not particularly clear.

Referring to the user manual for the WNR3500LV2

http://www.downloads.netgear.com/files/GDC/WNR3500LV2/WNR3500Lv2_UM_8Sep11.pdf

Can you upload an image of the Basic->Internet page (Blank out any usernames and passwords) from your router?

'Internet Service Provider Encapsulation' should be set to PPPoE.

Enter your Plusnet account (eg. username@plusdsl.net) and password into the corresponding 'Login' and 'Password' boxes.

'Internet IP Address' must be set to 'Get Dynamically from ISP'.

'Domain Name Server (DNS) Address' must be set to 'Get Dynamically from ISP'.

[#4]

Thanks for your replys s guys. Got to the bottom of this will try and set up again tomorrow.Plusnet had my hub one router assigned via serial number to someone else's account my username was conflicting I believe.
Thanks again