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Upgrading from ADSL can I use my hub one before i get the notification?

FIXED
bravoecho75
Dabbler
Posts: 19
Thanks: 2
Registered: 12-05-2013

Upgrading from ADSL can I use my hub one before i get the notification?

Thought I'd seen a thread/question before, but can't find it.  Can I swap the hub one for the existing thompson now, or do I have to wait for the message saying fibre has gone live?

3 REPLIES
Browni
Seasoned Champion
Posts: 1,519
Thanks: 429
Fixes: 35
Registered: 02-03-2016

Re: Upgrading from ADSL can I use my hub one before i get the notification?

Fix
You can swap now.
I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
markhawkin
Aspiring Pro
Posts: 195
Thanks: 25
Fixes: 4
Registered: 17-07-2016

Re: Upgrading from ADSL can I use my hub one before i get the notification?

@bravoecho75

 

You can use your new hub one prior to your "fibre" broadband going live.

 

I found that once the fibre service had really started (which doesn't happen when Plusnet send the e-mail saying it has) then I needed a router factory reset to get it going again and some intervention from Plusnet before I got the fibre speed.

 

I had the Hub One  connected for ADSL as I was going to be away when the change over was actually going to happen and there would have been big trouble at home if the Internet was broken until I returned.

 

As it was, service could be restored until I got home and had a proper look.

 

I found the whole process poorly communicated by Plusnet as the e-mail which says your service has gone live really seems to mean that Openreach have scheduled the work.

 

I had a previously failed fibre migration because I was moving my phone line to Plusnet and because that was pending I couldn't have the fibre upgrade.

 

On the positive side, now it is going I've been very pleased with the 80/20 service (currently measured at 69/18 on my phone over WiFi).

 

Doing this again, I might have left the previous arrangements in place until the fibre change over. At least I now know a factory reset of the Hub One seems to be needed.

I am the satisfied customer....
Browni
Seasoned Champion
Posts: 1,519
Thanks: 429
Fixes: 35
Registered: 02-03-2016

Re: Upgrading from ADSL can I use my hub one before i get the notification?

That's not normally the situation, if the router doesn't automatically resync to VDSL all that would be required is a simple disconnect/reconnect.
I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.