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Upgraded to 300mb Full Fibre - Xbox Series X Wired connection only getting 30mb speed

Breary90
Newbie
Posts: 1
Registered: ‎20-02-2024

Upgraded to 300mb Full Fibre - Xbox Series X Wired connection only getting 30mb speed

Hi All, 


Recently moved to Plus net from Sky fibre, where I had 76mb connection that was able stable and consistent download of around 50/60mb on my wired xbox. 

 

Since moving to Plus net and the hub 2 router with my 300mb, I cannot get download or connection speeds past 30mb.....

Ive done all the usual tricks of port forwarding and wiring the connection, but nothing seems to work. 


Run a speed test on my laptop or other devices and its saying im getting 290mb download and around 30mb upload. 

Any ideas?

 

5 REPLIES 5
Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: Upgraded to 300mb Full Fibre - Xbox Series X Wired connection only getting 30mb speed

Moderator's note:
Thread moved from Full Fibre to My Router

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
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Registered: ‎27-04-2007

Re: Upgraded to 300mb Full Fibre - Xbox Series X Wired connection only getting 30mb speed

Hi @Breary90 it sounds like an issue with poor WiFi signal. 

 

If you like I can log into the router from here and change some settings which should fix that. 

 

I just need to ask for your approval first because it will disable the WiFi signal for about 2 minutes.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
RealAleMadrid
Aspiring Hero
Posts: 2,860
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Registered: ‎07-07-2009

Re: Upgraded to 300mb Full Fibre - Xbox Series X Wired connection only getting 30mb speed

@adamwalker  The title of this thread mentions "Xbox Series X Wired connection only getting 30mb speed" so from that I would assume it is not a Wi-Fi problem

markhawkin
Seasoned Pro
Posts: 658
Thanks: 165
Fixes: 14
Registered: ‎17-07-2016

Re: Upgraded to 300mb Full Fibre - Xbox Series X Wired connection only getting 30mb speed

Just a thought. is the Xbox getting 30 Mb/s (bits) or 30MB/s (bytes).

 

I don't have one so I don't know what the speed test indicates.

 

Also, is the wired REALLY wired or via powerline adaptors?  

I am the satisfied customer....
Townman
Superuser
Superuser
Posts: 24,035
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Registered: ‎22-08-2007

Re: Upgraded to 300mb Full Fibre - Xbox Series X Wired connection only getting 30mb speed

There are lots of reports of slow XBoxs on otherwise good FTTP connections.  Your connection seems to be fine as experienced by your other devices.  You might want to do a Google search and look at suggested remedies for Xbox slow speeds, for example Microsoft Xbox games download is VERY VERY SLOW - Microsoft Community

You do not mention which Xbox - I seem to recall a thread around here from a while ago which located the issue in the Xbox NIC settings (or version).

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.