Upgrade question - router
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- Re: Upgrade question - router
02-12-2020 11:52 AM
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Annoyingly it looks like the new service has gone live today and their connection has stopped working, and the new router has yet to arrive ...
Fixed! Go to the fix.
Re: Upgrade question - router
02-12-2020 12:13 PM
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No this is ADSL only. They need a not much better Hub One, which does both ADSL and fibre.
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Re: Upgrade question - router
02-12-2020 12:22 PM
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Re: Upgrade question - router
02-12-2020 12:30 PM
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Baldrick is too modest to tell you, but he has posted a superb guide to using the BT HH6 on Plusnet. Quite a few on Gumtree as I write, prices £10 to £30 including one in Southampton for £20 still in the box. Some on eBay too, if you can find one near you it's well worth the trip, keep the Hub One as a spare.
Re: Upgrade question - router
02-12-2020 12:46 PM
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I should have done that originally I guess but am trying to avoid visiting them with the whole Covid situation, so figured it would be simpler to just have them sent a new one.
Re: Upgrade question - router
02-12-2020 12:50 PM
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@mark43 so I have my Plusnet hub spare that I should be able to use for them.
Be aware that you will need to manually configure it with THEIR username and password, and if it is ever factory reset it will revert to your username / password since it is associated with your account.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Upgrade question - router
02-12-2020 12:54 PM
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Re: Upgrade question - router
02-12-2020 1:02 PM
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If they will be using it permanently then it may be possible to get it associated with their account rather than yours.
Although they should have been sent a Hub One anyway, since the 2704 will not work with Fibre.
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Re: Upgrade question - router
02-12-2020 1:12 PM
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As I say though, I've seen various threads such as the couple I've linked below which seem to suggest the 2704 is supplied for fibre, but maybe I'm getting confused?
https://community.plus.net/t5/Fibre-Broadband/Sagecom-2704n-vs-2704n-FTTC/m-p/1265198
https://community.plus.net/t5/Fibre-Broadband/2704n-replacement/m-p/1289179
Re: Upgrade question - router
02-12-2020 1:23 PM - edited 02-12-2020 1:24 PM
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Re: Upgrade question - router
02-12-2020 1:28 PM
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@mark43 You have linked some posts from 4 or 5 years ago when the 2704 was used for FTTC but it was connected to an external Openreach modem which provided the VDSL2 connection. The 2704 has a modem that only supports the various types of ADSL signals. Openreach modems are no longer supplied, a Plusnet Hub1 should have been sent out.
02-12-2020 1:28 PM - edited 02-12-2020 1:30 PM
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Those are very old threads. In the early days of Fibre(FTTC) , BT Openreach supplied a modem as part of the engineer install. That being the case, all that was required was a router. At the time, PlusNet were using the 2704 as their standard router for ADSL. They produced a version with tweaked firmware allowing one of the LAN ports to repurposed as a WAN port and thus work as a router when connected to a BT modem.
BT stopped providing modems a number of years ago, and since then PlsuNet have provided the Hub one , which is a combined VDSL(FTTC) compatible modem and router device.
edit:must type faster! Although it would be nice if this rubbish Lithium forum software could tell you that posts had been made whilst you were typing , 'like the old forum software did'!!!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Upgrade question - router
02-12-2020 1:42 PM
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It's still odd that the order status shows they sent a 2704 but I guess either that's wrong or they've actually posted the wrong thing, will wait and see what turns up.
Obviously a shame the upgrade has completed before the hub has arrived as now they have no service, but I guess I can at least use my spare for now.
Re: Upgrade question - router
02-12-2020 1:43 PM
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Moderators Note
This topic has been moved from ADSL Broadband to My Router
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If it fixed it click 'This fixed my problem'
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