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Unstable router

Snufflewort
Dabbler
Posts: 12
Registered: 19-06-2016

Unstable router

Ever since replacing my rock-steady D-link adsl modem with the plus net router, my connection reboots many times a day which is a real pain as I work from home on web conferences.

 

The log shows

 

318606.220000) WAN operating mode is ADSL
11:47:40, 19 Jun. (318606.220000) Last WAN operating mode was ADSL
11:47:39, 19 Jun. (318604.810000) PPP IPCP Send Configuration ACK
11:47:39, 19 Jun. (318604.810000) PPP IPCP Receive Configuration Request
11:47:38, 19 Jun. (318604.390000) PPP IPCP Receive Configuration ACK
11:47:38, 19 Jun. (318604.380000) PPP IPCP Send Configuration Request
11:47:38, 19 Jun. (318604.370000) PPP IPCP Receive Configuration NAK
11:47:38, 19 Jun. (318604.340000) PPP IPCP Send Configuration Request
11:47:37, 19 Jun. (318602.640000) PPPoA is up -​ VPI: 0, VCI: 38 Down Rate=19163Kbps, Up Rate=1131Kbps; SNR Margin Down=3.7dB, Up=6.9dB
11:47:37, 19 Jun. (318602.630000) CHAP authentication successful
11:47:36, 19 Jun. (318602.390000) CHAP Receive Challenge
11:47:36, 19 Jun. (318602.380000) Starting CHAP authentication with peer
11:47:36, 19 Jun. (318602.380000) PPP LCP Receive Configuration ACK
11:47:36, 19 Jun. (318602.370000) PPP LCP Send Configuration ACK
11:47:36, 19 Jun. (318602.370000) PPP LCP Send Configuration Request
11:47:36, 19 Jun. (318602.370000) PPP LCP Receive Configuration Request
11:47:36, 19 Jun. (318601.930000) CHAP Receive Challenge
11:47:36, 19 Jun. (318601.930000) Starting CHAP authentication with peer
11:47:36, 19 Jun. (318601.930000) PPP LCP Receive Configuration ACK
11:47:36, 19 Jun. (318601.920000) PPP LCP Send Configuration Request
11:47:36, 19 Jun. (318601.920000) PPP LCP Receive Configuration Reject
11:47:36, 19 Jun. (318601.920000) PPP LCP Send Configuration ACK
11:47:36, 19 Jun. (318601.920000) PPP LCP Receive Configuration Request
11:47:36, 19 Jun. (318601.630000) PPP LCP Send Configuration Request

 

Why? Do I have to buy my own router to stabilise  the connection?

4 REPLIES
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Unstable router

Hi Snufflewort, welcome to the forum.

Well it certainly shouldn't be rebooting like that, I take it that this is the Hub One?
Unfortunately that log entry is only showing the one reboot, can you post a few immediately preceding that one and a few of any immediately after that?

 

Plusnet Help Team
Plusnet Help Team
Posts: 517
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Unstable router

Hi Snufflewort,

Are you still experiencing these issues with the router and have your raised this to faults.plus.net?

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Snufflewort
Dabbler
Posts: 12
Registered: 19-06-2016

Re: Unstable router

I updated to unlimited fibre on Monday but am still getting this?

 

17:58:34, 05 Jul. ( 143.400000) WAN operating mode is VDSL
17:58:34, 05 Jul. ( 143.400000) Last WAN operating mode was VDSL
17:58:32, 05 Jul. ( 141.990000) PPP IPCP Receive Configuration ACK
17:58:32, 05 Jul. ( 141.980000) PPP IPCP Send Configuration Request
17:58:32, 05 Jul. ( 141.970000) PPP IPCP Receive Configuration NAK
17:58:32, 05 Jul. ( 141.970000) PPP IPCP Send Configuration ACK
17:58:32, 05 Jul. ( 141.970000) PPP IPCP Receive Configuration Request
17:58:32, 05 Jul. ( 141.810000) PPP IPCP Send Configuration Request
17:58:31, 05 Jul. ( 140.550000) PPPoE is up -​ Down Rate=79995Kbps, Up Rate=19999Kbps; SNR Margin Down=9.8dB, Up=15.8dB
17:58:31, 05 Jul. ( 140.540000) CHAP authentication successful
17:58:31, 05 Jul. ( 140.350000) CHAP Receive Challenge
17:58:31, 05 Jul. ( 140.350000) Starting CHAP authentication with peer
17:58:31, 05 Jul. ( 140.350000) PPP LCP Receive Configuration ACK
17:58:31, 05 Jul. ( 140.340000) PPP LCP Send Configuration ACK
17:58:31, 05 Jul. ( 140.340000) PPP LCP Send Configuration Request
17:58:31, 05 Jul. ( 140.340000) PPP LCP Receive Configuration Request
17:58:30, 05 Jul. ( 140.090000) CHAP Receive Challenge
17:58:30, 05 Jul. ( 140.090000) Starting CHAP authentication with peer
17:58:30, 05 Jul. ( 140.090000) PPP LCP Receive Configuration ACK
17:58:30, 05 Jul. ( 140.090000) PPP LCP Send Configuration Request
17:58:30, 05 Jul. ( 140.080000) PPP LCP Receive Configuration Reject
17:58:30, 05 Jul. ( 140.080000) PPP LCP Send Configuration ACK
17:58:30, 05 Jul. ( 140.080000) PPP LCP Receive Configuration Request
17:58:30, 05 Jul. ( 140.080000) PPP LCP Send Configuration Request
17:57:39, 05 Jul. ( 88.710000) PTM over DSL is up
17:56:42, 05 Jul. ( 31.530000) WAN Auto-​sensing running.
17:55:51, 05 Jul. (1723074.090000) PPP LCP Send Termination Request [User request]
14:46:22, 04 Jul. (1625306.740000) WAN operating mode is VDSL
14:46:22, 04 Jul. (1625306.740000) Last WAN operating mode was VDSL
14:46:21, 04 Jul. (1625305.270000) PPP IPCP Send Configuration ACK
14:46:21, 04 Jul. (1625305.270000) PPP IPCP Receive Configuration Request
14:46:20, 04 Jul. (1625304.900000) PPP IPCP Receive Configuration ACK
14:46:20, 04 Jul. (1625304.890000) PPP IPCP Send Configuration Request
14:46:20, 04 Jul. (1625304.880000) PPP IPCP Receive Configuration NAK
14:46:20, 04 Jul. (1625304.870000) PPP IPCP Send Configuration Request
14:46:19, 04 Jul. (1625303.580000) PPPoE is up -​ Down Rate=79995Kbps, Up Rate=19999Kbps; SNR Margin Down=10.4dB, Up=15.8dB
14:46:19, 04 Jul. (1625303.570000) CHAP authentication successful
14:46:19, 04 Jul. (1625303.260000) CHAP Receive Challenge
14:46:19, 04 Jul. (1625303.260000) Starting CHAP authentication with peer
14:46:19, 04 Jul. (1625303.260000) PPP LCP Receive Configuration ACK
14:46:19, 04 Jul. (1625303.250000) PPP LCP Send Configuration ACK
14:46:19, 04 Jul. (1625303.250000) PPP LCP Send Configuration Request
14:46:19, 04 Jul. (1625303.250000) PPP LCP Receive Configuration Request
14:46:18, 04 Jul. (1625302.620000) CHAP Receive Challenge
14:46:18, 04 Jul. (1625302.620000) Starting CHAP authentication with peer
14:46:18, 04 Jul. (1625302.620000) PPP LCP Receive Configuration ACK
14:46:18, 04 Jul. (1625302.610000) PPP LCP Send Configuration Request
14:46:18, 04 Jul. (1625302.610000) PPP LCP Receive Configuration Reject
14:46:18, 04 Jul. (1625302.610000) PPP LCP Send Configuration ACK
14:46:18, 04 Jul. (1625302.610000) PPP LCP Receive Configuration Request
14:46:18, 04 Jul. (1625302.610000) PPP LCP Send Configuration Request
14:45:45, 04 Jul. (1625269.270000) PPP LCP Send Termination Request [PPPoE PADT received]
14:45:45, 04 Jul. (1625269.260000) PPPoE is down after 17 minutes uptime [Disconnected]
14:28:27, 04 Jul. (1624231.560000) WAN operating mode is VDSL
14:28:27, 04 Jul. (1624231.560000) Last WAN operating mode was VDSL
14:28:26, 04 Jul. (1624230.050000) PPP IPCP Receive Configuration ACK
14:28:26, 04 Jul. (1624230.050000) PPP IPCP Send Configuration ACK
14:28:26, 04 Jul. (1624230.050000) PPP IPCP Receive Configuration Request
14:28:26, 04 Jul. (1624230.040000) PPP IPCP Send Configuration Request
14:28:23, 04 Jul. (1624227.040000) PPP IPCP Send Configuration Request
14:28:23, 04 Jul. (1624227.040000) PPP IPCP Receive Configuration NAK
14:28:23, 04 Jul. (1624226.990000) PPP IPCP Send Configuration Request
14:28:21, 04 Jul. (1624225.660000) PPPoE is up -​ Down Rate=79995Kbps, Up Rate=19999Kbps; SNR Margin Down=10.4dB, Up=15.8dB
14:28:21, 04 Jul. (1624225.650000) CHAP authentication successful
14:28:21, 04 Jul. (1624225.420000) CHAP Receive Challenge
14:28:21, 04 Jul. (1624225.420000) Starting CHAP authentication with peer
14:28:21, 04 Jul. (1624225.420000) PPP LCP Receive Configuration ACK
14:28:21, 04 Jul. (1624225.410000) PPP LCP Send Configuration ACK
14:28:21, 04 Jul. (1624225.410000) PPP LCP Send Configuration Request
14:28:21, 04 Jul. (1624225.400000) PPP LCP Receive Configuration Request
14:28:21, 04 Jul. (1624225.150000) CHAP Receive Challenge
14:28:21, 04 Jul. (1624225.150000) Starting CHAP authentication with peer
14:28:21, 04 Jul. (1624225.150000) PPP LCP Receive Configuration ACK
14:28:21, 04 Jul. (1624225.140000) PPP LCP Send Configuration Request
14:28:21, 04 Jul. (1624225.140000) PPP LCP Receive Configuration Reject
14:28:21, 04 Jul. (1624225.140000) PPP LCP Send Configuration ACK
14:28:21, 04 Jul. (1624225.140000) PPP LCP Receive Configuration Request
14:28:21, 04 Jul. (1624225.140000) PPP LCP Send Configuration Request
14:27:29, 04 Jul. (1624173.300000) PTM over DSL is up
14:26:37, 04 Jul. (1624121.900000) PTM over DSL is down after 1 minutes uptime
14:25:20, 04 Jul. (1624044.930000) PTM over DSL is up
14:24:31, 04 Jul. (1623995.760000) PTM over DSL is down after 10 minutes uptime
14:24:31, 04 Jul. (1623995.760000) PPPoE is down after 9 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
14:24:28, 04 Jul. (1623992.880000) PPP LCP Send Termination Request [User request]
14:14:46, 04 Jul. (1623410.160000) WAN operating mode is VDSL
14:14:46, 04 Jul. (1623410.160000) Last WAN operating mode was ADSL
14:14:44, 04 Jul. (1623408.170000) PPP IPCP Receive Configuration ACK
14:14:44, 04 Jul. (1623408.160000) PPP IPCP Send Configuration Request
14:14:44, 04 Jul. (1623408.150000) PPP IPCP Receive Configuration NAK
14:14:44, 04 Jul. (1623408.150000) PPP IPCP Send Configuration ACK
14:14:44, 04 Jul. (1623408.150000) PPP IPCP Receive Configuration Request
14:14:43, 04 Jul. (1623407.880000) PPP IPCP Send Configuration Request
14:14:42, 04 Jul. (1623406.110000) PPPoE is up -​ Down Rate=79995Kbps, Up Rate=19999Kbps; SNR Margin Down=10.1dB, Up=15.8dB
14:14:42, 04 Jul. (1623406.100000) CHAP authentication successful
14:14:41, 04 Jul. (1623405.850000) CHAP Receive Challenge
14:14:41, 04 Jul. (1623405.840000) Starting CHAP authentication with peer
14:14:41, 04 Jul. (1623405.840000) PPP LCP Receive Configuration ACK
14:14:41, 04 Jul. (1623405.830000) PPP LCP Send Configuration ACK
14:14:41, 04 Jul. (1623405.830000) PPP LCP Send Configuration Request
14:14:41, 04 Jul. (1623405.830000) PPP LCP Receive Configuration Request
Snufflewort
Dabbler
Posts: 12
Registered: 19-06-2016

Re: Unstable router

I've ditched the home hub for my owner Asus router and it is stable!