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Unstable router

Snufflewort
Dabbler
Posts: 12
Registered: ‎19-06-2016

Unstable router

‎19-06-2016 12:28 PM

Ever since replacing my rock-steady D-link adsl modem with the plus net router, my connection reboots many times a day which is a real pain as I work from home on web conferences.

 

The log shows

 

318606.220000) WAN operating mode is ADSL
11:47:40, 19 Jun. (318606.220000) Last WAN operating mode was ADSL
11:47:39, 19 Jun. (318604.810000) PPP IPCP Send Configuration ACK
11:47:39, 19 Jun. (318604.810000) PPP IPCP Receive Configuration Request
11:47:38, 19 Jun. (318604.390000) PPP IPCP Receive Configuration ACK
11:47:38, 19 Jun. (318604.380000) PPP IPCP Send Configuration Request
11:47:38, 19 Jun. (318604.370000) PPP IPCP Receive Configuration NAK
11:47:38, 19 Jun. (318604.340000) PPP IPCP Send Configuration Request
11:47:37, 19 Jun. (318602.640000) PPPoA is up -​ VPI: 0, VCI: 38 Down Rate=19163Kbps, Up Rate=1131Kbps; SNR Margin Down=3.7dB, Up=6.9dB
11:47:37, 19 Jun. (318602.630000) CHAP authentication successful
11:47:36, 19 Jun. (318602.390000) CHAP Receive Challenge
11:47:36, 19 Jun. (318602.380000) Starting CHAP authentication with peer
11:47:36, 19 Jun. (318602.380000) PPP LCP Receive Configuration ACK
11:47:36, 19 Jun. (318602.370000) PPP LCP Send Configuration ACK
11:47:36, 19 Jun. (318602.370000) PPP LCP Send Configuration Request
11:47:36, 19 Jun. (318602.370000) PPP LCP Receive Configuration Request
11:47:36, 19 Jun. (318601.930000) CHAP Receive Challenge
11:47:36, 19 Jun. (318601.930000) Starting CHAP authentication with peer
11:47:36, 19 Jun. (318601.930000) PPP LCP Receive Configuration ACK
11:47:36, 19 Jun. (318601.920000) PPP LCP Send Configuration Request
11:47:36, 19 Jun. (318601.920000) PPP LCP Receive Configuration Reject
11:47:36, 19 Jun. (318601.920000) PPP LCP Send Configuration ACK
11:47:36, 19 Jun. (318601.920000) PPP LCP Receive Configuration Request
11:47:36, 19 Jun. (318601.630000) PPP LCP Send Configuration Request

 

Why? Do I have to buy my own router to stabilise  the connection?

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Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Unstable router

‎22-06-2016 7:56 PM

Hi Snufflewort, welcome to the forum.

Well it certainly shouldn't be rebooting like that, I take it that this is the Hub One?
Unfortunately that log entry is only showing the one reboot, can you post a few immediately preceding that one and a few of any immediately after that?

 

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BenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 541
Fixes: 20
Registered: ‎02-03-2015

Re: Unstable router

‎05-07-2016 1:57 PM

Hi Snufflewort,

Are you still experiencing these issues with the router and have your raised this to faults.plus.net?

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Snufflewort
Dabbler
Posts: 12
Registered: ‎19-06-2016

Re: Unstable router

‎05-07-2016 7:46 PM

I updated to unlimited fibre on Monday but am still getting this?

 

17:58:34, 05 Jul. ( 143.400000) WAN operating mode is VDSL
17:58:34, 05 Jul. ( 143.400000) Last WAN operating mode was VDSL
17:58:32, 05 Jul. ( 141.990000) PPP IPCP Receive Configuration ACK
17:58:32, 05 Jul. ( 141.980000) PPP IPCP Send Configuration Request
17:58:32, 05 Jul. ( 141.970000) PPP IPCP Receive Configuration NAK
17:58:32, 05 Jul. ( 141.970000) PPP IPCP Send Configuration ACK
17:58:32, 05 Jul. ( 141.970000) PPP IPCP Receive Configuration Request
17:58:32, 05 Jul. ( 141.810000) PPP IPCP Send Configuration Request
17:58:31, 05 Jul. ( 140.550000) PPPoE is up -​ Down Rate=79995Kbps, Up Rate=19999Kbps; SNR Margin Down=9.8dB, Up=15.8dB
17:58:31, 05 Jul. ( 140.540000) CHAP authentication successful
17:58:31, 05 Jul. ( 140.350000) CHAP Receive Challenge
17:58:31, 05 Jul. ( 140.350000) Starting CHAP authentication with peer
17:58:31, 05 Jul. ( 140.350000) PPP LCP Receive Configuration ACK
17:58:31, 05 Jul. ( 140.340000) PPP LCP Send Configuration ACK
17:58:31, 05 Jul. ( 140.340000) PPP LCP Send Configuration Request
17:58:31, 05 Jul. ( 140.340000) PPP LCP Receive Configuration Request
17:58:30, 05 Jul. ( 140.090000) CHAP Receive Challenge
17:58:30, 05 Jul. ( 140.090000) Starting CHAP authentication with peer
17:58:30, 05 Jul. ( 140.090000) PPP LCP Receive Configuration ACK
17:58:30, 05 Jul. ( 140.090000) PPP LCP Send Configuration Request
17:58:30, 05 Jul. ( 140.080000) PPP LCP Receive Configuration Reject
17:58:30, 05 Jul. ( 140.080000) PPP LCP Send Configuration ACK
17:58:30, 05 Jul. ( 140.080000) PPP LCP Receive Configuration Request
17:58:30, 05 Jul. ( 140.080000) PPP LCP Send Configuration Request
17:57:39, 05 Jul. ( 88.710000) PTM over DSL is up
17:56:42, 05 Jul. ( 31.530000) WAN Auto-​sensing running.
17:55:51, 05 Jul. (1723074.090000) PPP LCP Send Termination Request [User request]
14:46:22, 04 Jul. (1625306.740000) WAN operating mode is VDSL
14:46:22, 04 Jul. (1625306.740000) Last WAN operating mode was VDSL
14:46:21, 04 Jul. (1625305.270000) PPP IPCP Send Configuration ACK
14:46:21, 04 Jul. (1625305.270000) PPP IPCP Receive Configuration Request
14:46:20, 04 Jul. (1625304.900000) PPP IPCP Receive Configuration ACK
14:46:20, 04 Jul. (1625304.890000) PPP IPCP Send Configuration Request
14:46:20, 04 Jul. (1625304.880000) PPP IPCP Receive Configuration NAK
14:46:20, 04 Jul. (1625304.870000) PPP IPCP Send Configuration Request
14:46:19, 04 Jul. (1625303.580000) PPPoE is up -​ Down Rate=79995Kbps, Up Rate=19999Kbps; SNR Margin Down=10.4dB, Up=15.8dB
14:46:19, 04 Jul. (1625303.570000) CHAP authentication successful
14:46:19, 04 Jul. (1625303.260000) CHAP Receive Challenge
14:46:19, 04 Jul. (1625303.260000) Starting CHAP authentication with peer
14:46:19, 04 Jul. (1625303.260000) PPP LCP Receive Configuration ACK
14:46:19, 04 Jul. (1625303.250000) PPP LCP Send Configuration ACK
14:46:19, 04 Jul. (1625303.250000) PPP LCP Send Configuration Request
14:46:19, 04 Jul. (1625303.250000) PPP LCP Receive Configuration Request
14:46:18, 04 Jul. (1625302.620000) CHAP Receive Challenge
14:46:18, 04 Jul. (1625302.620000) Starting CHAP authentication with peer
14:46:18, 04 Jul. (1625302.620000) PPP LCP Receive Configuration ACK
14:46:18, 04 Jul. (1625302.610000) PPP LCP Send Configuration Request
14:46:18, 04 Jul. (1625302.610000) PPP LCP Receive Configuration Reject
14:46:18, 04 Jul. (1625302.610000) PPP LCP Send Configuration ACK
14:46:18, 04 Jul. (1625302.610000) PPP LCP Receive Configuration Request
14:46:18, 04 Jul. (1625302.610000) PPP LCP Send Configuration Request
14:45:45, 04 Jul. (1625269.270000) PPP LCP Send Termination Request [PPPoE PADT received]
14:45:45, 04 Jul. (1625269.260000) PPPoE is down after 17 minutes uptime [Disconnected]
14:28:27, 04 Jul. (1624231.560000) WAN operating mode is VDSL
14:28:27, 04 Jul. (1624231.560000) Last WAN operating mode was VDSL
14:28:26, 04 Jul. (1624230.050000) PPP IPCP Receive Configuration ACK
14:28:26, 04 Jul. (1624230.050000) PPP IPCP Send Configuration ACK
14:28:26, 04 Jul. (1624230.050000) PPP IPCP Receive Configuration Request
14:28:26, 04 Jul. (1624230.040000) PPP IPCP Send Configuration Request
14:28:23, 04 Jul. (1624227.040000) PPP IPCP Send Configuration Request
14:28:23, 04 Jul. (1624227.040000) PPP IPCP Receive Configuration NAK
14:28:23, 04 Jul. (1624226.990000) PPP IPCP Send Configuration Request
14:28:21, 04 Jul. (1624225.660000) PPPoE is up -​ Down Rate=79995Kbps, Up Rate=19999Kbps; SNR Margin Down=10.4dB, Up=15.8dB
14:28:21, 04 Jul. (1624225.650000) CHAP authentication successful
14:28:21, 04 Jul. (1624225.420000) CHAP Receive Challenge
14:28:21, 04 Jul. (1624225.420000) Starting CHAP authentication with peer
14:28:21, 04 Jul. (1624225.420000) PPP LCP Receive Configuration ACK
14:28:21, 04 Jul. (1624225.410000) PPP LCP Send Configuration ACK
14:28:21, 04 Jul. (1624225.410000) PPP LCP Send Configuration Request
14:28:21, 04 Jul. (1624225.400000) PPP LCP Receive Configuration Request
14:28:21, 04 Jul. (1624225.150000) CHAP Receive Challenge
14:28:21, 04 Jul. (1624225.150000) Starting CHAP authentication with peer
14:28:21, 04 Jul. (1624225.150000) PPP LCP Receive Configuration ACK
14:28:21, 04 Jul. (1624225.140000) PPP LCP Send Configuration Request
14:28:21, 04 Jul. (1624225.140000) PPP LCP Receive Configuration Reject
14:28:21, 04 Jul. (1624225.140000) PPP LCP Send Configuration ACK
14:28:21, 04 Jul. (1624225.140000) PPP LCP Receive Configuration Request
14:28:21, 04 Jul. (1624225.140000) PPP LCP Send Configuration Request
14:27:29, 04 Jul. (1624173.300000) PTM over DSL is up
14:26:37, 04 Jul. (1624121.900000) PTM over DSL is down after 1 minutes uptime
14:25:20, 04 Jul. (1624044.930000) PTM over DSL is up
14:24:31, 04 Jul. (1623995.760000) PTM over DSL is down after 10 minutes uptime
14:24:31, 04 Jul. (1623995.760000) PPPoE is down after 9 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
14:24:28, 04 Jul. (1623992.880000) PPP LCP Send Termination Request [User request]
14:14:46, 04 Jul. (1623410.160000) WAN operating mode is VDSL
14:14:46, 04 Jul. (1623410.160000) Last WAN operating mode was ADSL
14:14:44, 04 Jul. (1623408.170000) PPP IPCP Receive Configuration ACK
14:14:44, 04 Jul. (1623408.160000) PPP IPCP Send Configuration Request
14:14:44, 04 Jul. (1623408.150000) PPP IPCP Receive Configuration NAK
14:14:44, 04 Jul. (1623408.150000) PPP IPCP Send Configuration ACK
14:14:44, 04 Jul. (1623408.150000) PPP IPCP Receive Configuration Request
14:14:43, 04 Jul. (1623407.880000) PPP IPCP Send Configuration Request
14:14:42, 04 Jul. (1623406.110000) PPPoE is up -​ Down Rate=79995Kbps, Up Rate=19999Kbps; SNR Margin Down=10.1dB, Up=15.8dB
14:14:42, 04 Jul. (1623406.100000) CHAP authentication successful
14:14:41, 04 Jul. (1623405.850000) CHAP Receive Challenge
14:14:41, 04 Jul. (1623405.840000) Starting CHAP authentication with peer
14:14:41, 04 Jul. (1623405.840000) PPP LCP Receive Configuration ACK
14:14:41, 04 Jul. (1623405.830000) PPP LCP Send Configuration ACK
14:14:41, 04 Jul. (1623405.830000) PPP LCP Send Configuration Request
14:14:41, 04 Jul. (1623405.830000) PPP LCP Receive Configuration Request
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Snufflewort
Dabbler
Posts: 12
Registered: ‎19-06-2016

Re: Unstable router

‎11-07-2016 9:17 PM

I've ditched the home hub for my owner Asus router and it is stable!

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