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Unable to reach Vodafone address for use of their Sure Signal booster

CliffA
Newbie
Posts: 1
Registered: ‎24-01-2019

Unable to reach Vodafone address for use of their Sure Signal booster

I have a Vodafone Sure Signal V3 device that connects to wifi and puts out a 3G phone signal in areas of poor mobile reception. I had one working for a couple of years but in November it stopped connecting to Vodafone (via my Hub One). I now have a replacement Sure Signal device but it won't connect either. 

Vodafone's troubleshooting guides for SureSignal V3 ask users to run the route tracing command "tracert 212.183.133.177".

For me, this consistently times out after reaching 166-49-211-254.eu.bt.net  [166.49.211.254]

Has there been some change in BT's routing that is blocking this?

------------------

 

Pinging 212.183.133.177 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 212.183.133.177:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 2 ms 3 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 6 ms 6 ms 6 ms 132.hiper04.sheff.dial.plus.net.uk [195.166.143.132]
5 6 ms 6 ms 6 ms 195.99.125.140
6 7 ms 7 ms 6 ms peer6-hu0-6-0-2.telehouse.ukcore.bt.net [62.172.103.13]
7 7 ms 7 ms 7 ms t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.240]
8 8 ms 6 ms 7 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

2 REPLIES 2
RichardB
All Star
Posts: 766
Thanks: 239
Fixes: 24
Registered: ‎19-11-2008

Re: Unable to reach Vodafone address for use of their Sure Signal booster

Hi CliffA,

I do not have a VF sure signal but I can confirm your ping and tracert results from my PN connection.

However, it could be that VF have configured their server not to respond to pings.

 

I see there is a sure signal network setup guide over at:

https://www.vodafone.co.uk/cs/groups/public/documents/webcontent/vftst061123.pdf

 

Regards

Richard

HarryB
Community Gaffer
Community Gaffer
Posts: 5,178
Thanks: 1,455
Fixes: 255
Registered: ‎25-03-2015

Re: Unable to reach Vodafone address for use of their Sure Signal booster

Hi @CliffA, I've tried performing a tracert to the same IP using a third party tracert tool (https://ping.eu/traceroute/) and this seems to drop off at a similar hop so this doesn't appear to be an issue specific to our network.

While this unfortunately doesn't help with the problem you're experiencing, hopefully there has been some useful information for you on the link Richard has provided.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional