cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to amend access controls on Plusnet hub manager

Reme12
Newbie
Posts: 1
Registered: ‎15-01-2023

Unable to amend access controls on Plusnet hub manager

I have Plusnet wifi but actually use a BT Smart Hub 2 as a router (original Plusnet router didn't work). Everything has worked fine for several years but now I'm trying to change the access controls to limit the time my son has internet access on his device. I can log into the hub manager but it's grey coloured, not Plusnet branded, and the access control panel says refer to the app. It doesn't say which app and I can't find anything other than a Plusnet app for mobiles. I can download the BT app but can't gain access as I'm not actually a BT customer. Any ideas?

3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 11,707
Thanks: 5,204
Fixes: 419
Registered: ‎30-06-2016

Re: Unable to amend access controls on Plusnet hub manager


Moderator’s Note

This topic has been moved from Broadband to My Router

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Townman
Superuser
Superuser
Posts: 23,050
Thanks: 9,642
Fixes: 160
Registered: ‎22-08-2007

Re: Unable to amend access controls on Plusnet hub manager

So it’s not a Plusnet router as suggested by the title at all?

It’s not clear how this works with BT stuff which might well be tied to a BT account - try https://www.bt.com/help/broadband/manage-service/how-do-i-use-bt-access-controls--wi-fi-controls--


Depending on what you seek to achieve, it might be readily defeated - https://community.bt.com/t5/Home-setup-Wi-Fi-network/How-s-son-bypassing-BT-wifi-time-restrictions-o...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: Unable to amend access controls on Plusnet hub manager

If the interface is grey (with blue hover styling) then it's the BT Hub Manager you're looking at which has no ability to manage access controls. As the message aludes to, BT customers do this via the hub management controls in the BT app (which you probably can't use if you're not a BT customer).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵