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Unable to access Swann CCTV DVR

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Newbie
Posts: 4
Registered: 2 weeks ago

Unable to access Swann CCTV DVR

Help help help I'm unable to access my DVR via my router! Swann have told me that my service provider (plusnet) need to unblock the ports but Plusnet say they do not provide this service! so I'm at a total loss.

can anyone help please?

 

 

6 REPLIES 6
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Seasoned Pro
Posts: 409
Thanks: 273
Fixes: 1
Registered: ‎27-12-2019

Re: Unable to access Swann CCTV DVR

Hi @Jef Welcome to the forum. This is something you can do yourself. Reply back with the router model you have and someone will give you the instructions on how to do this, assuming your router supports port forwarding.

Edit: Typo

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Newbie
Posts: 4
Registered: 2 weeks ago

Re: Unable to access Swann CCTV DVR

Hi

My router is a Sagemcom plusnet hub one.

 

thanks

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Seasoned Pro
Posts: 409
Thanks: 273
Fixes: 1
Registered: ‎27-12-2019

Re: Unable to access Swann CCTV DVR

Thanks @Jef A quick search of the forum found this, and may be exactly what you are looking for.

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Newbie
Posts: 4
Registered: 2 weeks ago

Re: Unable to access Swann CCTV DVR

Hi

 

Yes I found the same myself but still no help, My DVR worked fine until in changed internet provider!

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Superuser
Superuser
Posts: 8,515
Thanks: 1,919
Fixes: 126
Registered: ‎30-07-2007

Re: Unable to access Swann CCTV DVR

@Jef  have you set a static IP on the DVR ? For the Hub one , that would need to be somewhere in the range 192.168.1.1 to 192.168.1.63.

Then you should be able to do the port forwarding , see the Swann guide here https://support.swann.com/s/article/OD4Wm2kQEz

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Newbie
Posts: 4
Registered: 2 weeks ago

Re: Unable to access Swann CCTV DVR

My static ip is 192.168.001.150