Unable to access Swann CCTV DVR

[#1]

Help help help I'm unable to access my DVR via my router! Swann have told me that my service provider (plusnet) need to unblock the ports but Plusnet say they do not provide this service! so I'm at a total loss.

can anyone help please?

[#2]

Hi @Jef Welcome to the forum. This is something you can do yourself. Reply back with the router model you have and someone will give you the instructions on how to do this, assuming your router supports port forwarding.

Edit: Typo

[#3]

Hi

My router is a Sagemcom plusnet hub one.

thanks

[#4]

Thanks @Jef A quick search of the forum found this, and may be exactly what you are looking for.

[#5]

Hi

Yes I found the same myself but still no help, My DVR worked fine until in changed internet provider!

[#6]

@Jef  have you set a static IP on the DVR ? For the Hub one , that would need to be somewhere in the range 192.168.1.1 to 192.168.1.63.

Then you should be able to do the port forwarding , see the Swann guide here https://support.swann.com/s/article/OD4Wm2kQEz

[#7]

My static ip is 192.168.001.150

[#8]

Help help help I'm unable to access my DVR via my router! Swann have told me that my service provider (plusnet) need to unblock the ports but Plusnet say they do not provide this service! so I'm at a total loss.

can anyone help please?

[#9]

@Jef  have you forwarded the required ports on the router according to the guide I referenced above ?

You should also login to the PlusNet member centre and check that the Broadband Firewall is set to OFF https://www.plus.net/member-centre/broadband/firewall

Note , that if you have to change the firewall setting , you will need to disconnect & reconnect the broadband connection for any change to take effect

[#10]

Hi thanks again, but I've tried this but the ports are still closed!

[#11]

In that case, either the port forwarding isnt setup correctly or the DVR isnt connected