Unable to access Swann CCTV DVR
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: Unable to access Swann CCTV DVR
Unable to access Swann CCTV DVR
29-06-2020 10:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Help help help I'm unable to access my DVR via my router! Swann have told me that my service provider (plusnet) need to unblock the ports but Plusnet say they do not provide this service! so I'm at a total loss.
can anyone help please?
Re: Unable to access Swann CCTV DVR
29-06-2020 11:12 AM - edited 29-06-2020 11:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Jef Welcome to the forum. This is something you can do yourself. Reply back with the router model you have and someone will give you the instructions on how to do this, assuming your router supports port forwarding.
Edit: Typo
Re: Unable to access Swann CCTV DVR
29-06-2020 11:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
My router is a Sagemcom plusnet hub one.
thanks
Re: Unable to access Swann CCTV DVR
29-06-2020 12:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Unable to access Swann CCTV DVR
29-06-2020 1:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
Yes I found the same myself but still no help, My DVR worked fine until in changed internet provider!
Re: Unable to access Swann CCTV DVR
29-06-2020 2:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Jef have you set a static IP on the DVR ? For the Hub one , that would need to be somewhere in the range 192.168.1.1 to 192.168.1.63.
Then you should be able to do the port forwarding , see the Swann guide here https://support.swann.com/s/article/OD4Wm2kQEz
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Unable to access Swann CCTV DVR
29-06-2020 6:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My static ip is 192.168.001.150
Re: Unable to access Swann CCTV DVR
15-07-2020 12:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Help help help I'm unable to access my DVR via my router! Swann have told me that my service provider (plusnet) need to unblock the ports but Plusnet say they do not provide this service! so I'm at a total loss.
can anyone help please?
Re: Unable to access Swann CCTV DVR
15-07-2020 12:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Jef have you forwarded the required ports on the router according to the guide I referenced above ?
You should also login to the PlusNet member centre and check that the Broadband Firewall is set to OFF https://www.plus.net/member-centre/broadband/firewall
Note , that if you have to change the firewall setting , you will need to disconnect & reconnect the broadband connection for any change to take effect
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Unable to access Swann CCTV DVR
15-07-2020 12:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi thanks again, but I've tried this but the ports are still closed!
Re: Unable to access Swann CCTV DVR
15-07-2020 1:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In that case, either the port forwarding isnt setup correctly or the DVR isnt connected
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: Unable to access Swann CCTV DVR