Trying to set up a new router

[#1]

Hi.  Recently joined Plusnet and the router seems very slow on the network.  Done a speed test to the router and getting 70mb download speed but the internal network is dead slow, Ethernet, 2G and 5G.  I have decided to install my old TP Link Archer A1200 router that I used with my previous provider with no connection/speed issues despite a slower internet speed.  I have tried using the template Plusnet settings on the router set up and put my email address and password in as well but it just won't connect.  I have been through the settings on both routers and they all match.  Has anyone got any ideas?  I would really like to get my separate 2g/5g and guest networks back again.

[#2]

Moderators Note

This topic has been moved from Fibre to My Router

[#3]

@peterireland3  the A1200 appears to be a router only . Do you have a separate modem ?

[#4]

Hi, It is a modem/router.  It shows up on the TP Link app as a A1200 but I have had a look underneath the unit and it is a Archer VR400 AC1200 Modem Router

[#5]

Ok, so I'm assuming you are on a Fibre product , yes ?

If so then from the Vr400 smart setup, select PlusNet_VDSL , eneter your username as <youraccountname>@plusdsl.net and the password as the one you use to access the member centre.