Throughput issues 5ghz
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- Re: Throughput issues 5ghz
Re: Throughput issues 5ghz
09-06-2020 8:34 AM
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It’s nowhere near as bad as the original 5ghz problem, so is manageable for now- but I’d be interested to read what you guys have discovered.
Thanks for looking into it!
Re: Throughput issues 5ghz
09-06-2020 10:04 PM
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Thanks for the update. Will keep an eye here for the resolution once it is available.
Regards
Re: Throughput issues 5ghz
20-06-2020 4:22 PM
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My router has started this again, noticed as 4g keeps coming on with the WiFi, throughout poor, and range, even in 2.4ghz is abismal. Can hardly get a signal at the back of the house in the conservatory. 5ghz struggles to 20mbps next to router, 2.4 about 35mbps next to router. Not rebooted yet.... 21days uptime
Re: Throughput issues 5ghz
01-07-2020 3:49 PM
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Re: Throughput issues 5ghz
01-07-2020 3:54 PM
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Re: Throughput issues 5ghz
01-07-2020 4:20 PM
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Re: Throughput issues 5ghz
02-07-2020 6:38 PM
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I was fed up with things not working.
Re: Throughput issues 5ghz
21-07-2020 5:16 PM
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@How99 wrote:
Yeah it would be good if we could have some sort of update on the findings?
We can see a clear differences in the Wi-Fi negotiation of a working and non-working scenario. We're still working on identifying the cause/trigger though. In the meantime, I'm afraid the only way out of it is (until next time) is to powercycle the router.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Throughput issues 5ghz
06-08-2020 5:54 PM
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Quick update on this one...
We think we've established the cause of the problem and we're waiting on a test firmware build. I'll let people know when it arrives as it may be useful if some of you can try it out.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Throughput issues 5ghz
06-08-2020 6:00 PM
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Re: Throughput issues 5ghz
20-08-2020 6:01 PM - edited 20-08-2020 6:02 PM
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I'm looking for some willing candidates to help test a potential fix for the 5GHz throughput issue.
To be clear: this is the issue where speeds on the 5GHz wireless channels drop to 20-25mbps and can only be recovered by rebooting the hub. I am not referring to any other issue affecting Wi-Fi, nor any problems affecting range or the 2.4GHz channels. If you are not affected by this particular problem, then you needn't apply
If you are affected by this issue and would like to help out though, then please reply and...
- Confirm what version firmware you are currently running, and
- Confirm whether or not you are/have been affected by the issue here (This is important because the test build may re-introduce this problem)
Thanks.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Throughput issues 5ghz
20-08-2020 6:24 PM
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Hi Bob, I'm willing to try out the new build. I have been affected by the 5GHz sign in problem and was moved onto the ...273 build some time ago only to then begin suffering the 5GHz throughput problem once the router has been running for a week or two. I now use 5GHz intermittently -- we get power cuts in bad weather and the recent storms have effectively forced repeated resets resulting in 5GHz being okay! (I normally just disable 5GHz when the problem appears, not wanting to break the connection unnecessarily!)
Thanks.
Re: Throughput issues 5ghz
20-08-2020 6:38 PM
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Re: Throughput issues 5ghz
21-08-2020 4:48 PM
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I've pushed a test build with version ending .285 to your respective devices. You'll need to power off/back on to apply the update.
The main thing I'm looking for is feedback on the 5GHz throughput issue. All being well you shouldn't see this any more. There are a few other things that are fixed too, notably the local time being out by an hour, and the network map sometimes failing to display connected/active devices. Few other DSL improvements and things under the hood that you're less likely to notice.
Now, as mentioned: based on our current thinking, there is a chance this will introduce the 5GHz Wi-Fi connectivity issue. Let me know if it does though and we have an option to roll that aspect back (although it would invoke a factory reset).
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Throughput issues 5ghz
21-08-2020 5:00 PM
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Okay, @bobpullen , I've just rebooted and it's now showing build ...285. I'll let you know if any problems arise.
Regards, etc.
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