Technicolor TG582n FTTC Firmware update.
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Re: Technicolor TG582n FTTC Firmware update.
07-06-2018 1:06 PM
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Thanks. It's connected via ethernet cable.
Yes, I'd be very grateful for an updated modem/router. I appreciate you sorting that out. Do I need to do anything else for that to happen?
Re: Technicolor TG582n FTTC Firmware update.
07-06-2018 1:10 PM
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Re: Technicolor TG582n FTTC Firmware update.
07-06-2018 1:14 PM
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Thanks. That's much appreciated.
I'd click the 'This fixed my problem' button if I could see where it is!
Re: Technicolor TG582n FTTC Firmware update.
07-06-2018 1:20 PM
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Re: Technicolor TG582n FTTC Firmware update.
07-06-2018 1:25 PM
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Ah, that makes sense. Cheers!
Re: Technicolor TG582n FTTC Firmware update.
07-06-2018 1:28 PM
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Re: Technicolor TG582n FTTC Firmware update.
27-06-2018 6:46 AM
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Hi there!
Sorry to bump the thread but i'm having similar issues with my Technicolor TG582n (wifi signal poor/dropping out, etc). Having been with plusnet now for around 5 years, i was wondering if I could arrange getting a new up to date router as well?
Thanks, Ben
Re: Technicolor TG582n FTTC Firmware update.
27-06-2018 11:28 AM
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Hi @BenXFD
Sorry to hear you are having WiFi issues.
There are a large number of potential reasons for slow speeds and sometimes these are difficult to track down. Unfortunately due to the way WiFi works there are a lot of environmental factors which can affect the wireless signal.
Can I ask, first of all, if we have yet been through any form of router troubleshooting or diagnostics with you regarding this?
Please take a look at our Router & WiFi troubleshooting guides here and let us know if any they help.
Kind Regards,
Re: Technicolor TG582n FTTC Firmware update.
27-06-2018 5:40 PM - edited 27-06-2018 5:42 PM
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I would mark this as solved as it has already been solved. but people seem to keep coming back and it seems to be helping quite a few people SO I'm rather conflicted haha!
*Edit* At Almost 1600 Views ! Must be a pretty popular topic
Re: Technicolor TG582n FTTC Firmware update.
27-06-2018 6:48 PM
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Re: Technicolor TG582n FTTC Firmware update.
29-06-2018 5:41 AM
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No, we haven't been through any router diagnostics or troubleshooting but until about maybe 6 months ago it was fine, if not a little slow.
We have 4 devices connected to the WiFi at home and even if you're sat right next to the box, the signal drops fairly often (not just low, it cut out) . I've done connection tests and everything seems fine there. I did wonder if the firmware was out of date, which is what led me to this thread but it's not that.
I don't mind paying for a newer router if needed, is the PlusNet Hub One the standard now?
Re: Technicolor TG582n FTTC Firmware update.
29-06-2018 10:44 AM
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Re: Technicolor TG582n FTTC Firmware update.
17-09-2018 10:19 AM
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Hi all
I'm getting the same issues ... Ever more frequent wifi drop-outs, plus one of the ethernet ports on my router has died. I've been on my current fibre plan for nearly 5 years and with Plusnet for about 1,000 years A factory reset doesn't improve things so if there's an option for an upgrade to a current router would be really appreciated
Re: Technicolor TG582n FTTC Firmware update.
17-09-2018 3:05 PM
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Re: Technicolor TG582n FTTC Firmware update.
28-09-2018 5:28 PM
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I got in touch with Customer Options and a bit disappointed that after 13 years with Plusnet the only option was to recontract, but got a new Hub One free of charge and saved a few quid each month. Very happy so far...
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