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Techiniclour gateway TG582n FTTC Wireless

crokerfamily
Newbie
Posts: 1
Registered: ‎23-09-2018

Techiniclour gateway TG582n FTTC Wireless

My router keeps either slowing down on wireless to a point where I have to reset it or refusing to accept the password, again needing a reset. The Wired connnection is running fine

It's on 10.2.5.2 software which seems to be the issue that others have problems with

I tried to ring but the support queue was at 50 mins which is totally unacceptable

Has anybody any suggestions as to how I can get this updated or replaced by Plusnet - Been with them 14 years!

2 REPLIES 2
SpendLessTime
Aspiring Hero
Posts: 2,847
Thanks: 847
Fixes: 82
Registered: ‎21-09-2009

Re: Techiniclour gateway TG582n FTTC Wireless

@crokerfamily

Welcome to the forums.

Yes they will willing throw one your direction if

    1. You have recontracted in the last 3 months for P&P of £6.99
    2. You re-contract for 18/24 months and pay P&P of £6.99

Alternatively

    1. Buy one from Plusnet at what ever they will charge you
    2. Buy your own device, a good list and discussion is available at http://forum.kitz.co.uk/index.php/topic,14436.0.html
    3. Or buy a BT Smart Hub (homehub6) for £30 at a well known auction site (many forum regulars use one)

Notes on Plusnet Hub One:

    1. guarantee on device is 12 months.
    2. It is a rebadged BT Home Hub 5 Type A

edit to remove white space issues

Plusnet Help Team
Plusnet Help Team
Posts: 5,069
Thanks: 1,275
Fixes: 240
Registered: ‎25-03-2015

Re: Techiniclour gateway TG582n FTTC Wireless

Welcome to the community forums @crokerfamily, I'm sorry to hear you're experiencing problems with your router.

 

What @SpendLessTime has said is pretty much spot on. While I'd love to just send one based off of time with us, I'm afraid this is something we should do.

 

If you give our Customer Options Team a call on 0800 013 2632 to discuss re-contracting, we'd be able to provide a new router for just the P&P cost on a new 12/18/24 month contract, although we'd be able to provide a better discounted rate on a longer contract.

 

The current wait time for this department is currently around 4 minutes, however I'd be happy to try and arrange for someone from this team to give you a call if you'd prefer?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional