So! Basically BT had left my line disconnected whilst connecting a new line to the pole for another house. I rang up, however I had, like a numpty, forgotten my password. I changed it and didn’t change it in the router. BT have now sorted my line, however I need to change the password in my router. I navigate to the internet services page, enter my new password, however I keep getting an error message “Connection could not be established: Disconnected by user” I spoke on webchat with Plusnet, who just kept trying to get me to sign up to a new contract for a new router.
