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Switched Plusnet account. Updating router config (AX3000)

Costabunny2
Newbie
Posts: 2
Registered: ‎26-08-2025

Switched Plusnet account. Updating router config (AX3000)

So Ive had FTTP for a while now, and works lovely on my Archer AX3000 series router. Happily on the 145 package

As the account was in my ex’s name I had to open a new Plusnet account to finalise everything in my name. Supposedly was to be a seamless and interruption free transition. Last Monday this was and still nada service.

A thought occurred to me that I probably need to change the PPPoE login from my ex’s details to my new account for it work when the service does get switched on.

Am I correct in it just being the username and password to change? Everything else should be exactly the same.
Laughter is the best therapy
1 REPLY 1
RPMozley
Seasoned Pro
Posts: 1,399
Thanks: 113
Fixes: 16
Registered: ‎04-11-2011

Re: Switched Plusnet account. Updating router config (AX3000)

Should be, yes.
That's RPM to you!!