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Strange mobile phone connection issue

Connormcb1994
Newbie
Posts: 2
Registered: ‎14-08-2021

Strange mobile phone connection issue

Hi there,

Moved over to Plusnet from BT about a week ago.

Our smart TVs and laptop connect to the Wi-fi wirelessly with NO issues!

However both my partner and I’s mobile phones are having issues. We are fully connected to the Wi-fi but internet just stops responding completely after about 30 secs of use and can’t load pages, videos etc. Find this bizarre as all other devices work fine. We’ve just been using our phone data the past week. Anyone got any ideas?

Thanks!

Connor
6 REPLIES 6
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Strange mobile phone connection issue


Moderators Note


This topic has been moved from Fibre to My Router 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
dvorak
Moderator
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Posts: 26,462
Thanks: 5,093
Fixes: 1,285
Registered: ‎11-01-2008

Re: Strange mobile phone connection issue

You could try splitting the 2.4 and 5GHz wifi bands, it helps with Apple products.



Navigate in a web browser to 192.168.1.254.

Click Advanced Settings

Enter your Hub admin password when prompted (unless you've changed it, you'll find the default password on the settings card)
Continue to Advanced Settings.
Click on Wireless.
Click 5GHz tab.
Change 'Sync with 2.4Ghz' to No.
Change the name of the 'Wireless SSID' - I added a '_5' on the end.
Save the changes.



You can then select which one you want per device.

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If it fixed it click 'This fixed my problem'
MisterW
Superuser
Superuser
Posts: 9,906
Thanks: 2,647
Fixes: 202
Registered: ‎30-07-2007

Re: Strange mobile phone connection issue

Dvorak beat me to it...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Baldrick1
Seasoned Hero
Posts: 6,992
Thanks: 3,120
Fixes: 214
Registered: ‎30-06-2016

Re: Strange mobile phone connection issue

@Connormcb1994 

Put your BT Hub back and use that. See links from here for the settings  https://community.plus.net/t5/My-Router/Using-A-BT-Smarthub-An-Update/m-p/1795292#M24601

mrmitch85
Rising Star
Posts: 69
Thanks: 21
Fixes: 3
Registered: ‎27-01-2020

Re: Strange mobile phone connection issue

@Connormcb1994

Put your BT Hub back and use that. See links from here for the settings https://community.plus.net/t5/My-Router/Using-A-BT-Smarthub-An-Update/m-p/1795292#M24601

----

I completely agree with this. The BT one works much better and is compatible with Plusnet.
Connormcb1994
Newbie
Posts: 2
Registered: ‎14-08-2021

Re: Strange mobile phone connection issue

Thanks everyone! Will give both ideas a shot tonight! Will let you guys know if successful. Connor