Still waiting for replacement router...
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Still waiting for replacement router...
29-08-2019 10:10 PM
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Re: Still waiting for replacement router...
29-08-2019 10:13 PM
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This topic has been moved from Fibre Broadband to My Router.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Still waiting for replacement router...
30-08-2019 11:52 AM
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Thanks for getting in touch @Dixxie.
I'm sorry to hear that you haven't received your router yet.
I can see we ordered you the router on the day you contacted us but due to a system issue on our end, the router is stuck in processing.
We're working on resolving this for you and it should be with you next week.
Once you've received it let us know and we'll arrange a refund or credit for the downtime.
Apologies for any inconvenience caused
Re: Still waiting for replacement router...
30-08-2019 7:15 PM
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Re: Still waiting for replacement router...
31-08-2019 10:05 AM
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Thanks for getting back to us @Dixxie.
I agree that the situation is frustrating and is far from the service we aim to provide.
I'm afraid it's not possible for us to get a router out the next day in this instance but we will get the router that's been ordered to you as soon as possible
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