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Start up issue

Clareok
Browser
Posts: 1
Registered: ‎04-10-2021

Start up issue

We can’t seem to get the router started. Orange light with no broadband light or orange. Everything is connected properly and I tried getting onto the hub but it says connection times out. Please can someone help!
2 REPLIES 2
Strat
Moderator
Moderator
Posts: 31,295
Thanks: 3,878
Fixes: 565
Registered: ‎14-04-2007

Re: Start up issue

Moderators Note
This topic has been moved from ADSL Broadband to My Router.

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)


adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Start up issue

I'm sorry to hear that you're having connection issues @Clareok

Looks like our Technical Support Team have got this raised with Openreach, and an appointment has been confirmed for tomorrow morning. Hope all goes well. Smiley

 Adam
 Plusnet Help Team - Leeds