Software version 4.7.5.1.83.8.237.2.2 : No devices showing on the network map
Good news: The issue has been identified, and we've a fix in the curtains, pending a future maintenance release.
Bad news: We're about to embark on a maintenance release, and the aforementioned fix didn't make the cut. I wouldn't like to commit to timescales, but I reckon we're possibly looking at 2019 for the next one
Possibly later this year, however I'm afraid the fix didn't make the cut for the next release
Hi there, I'm new to the community but not new to Plusnet but I have been looking for ages for a topic/subject on this very issue and I would like to add my name to the list of people on this forum that have no port forwarding capability and no devices showing on my network map. How can Plusnet say the fix didn't make the cut? Surely a serious issue such as this should make whatever 'cut' comes up? Has anyone managed to get around this? I'm not particularly tech savvy so if anyone starts talking in 'router language' they'll leave me behind (not for the first time either 
)!
Just to confirm a few things, I have tried another router [incidentally does this not prove it's the 'signal' coming out of Plusnet rather than the router because this didn't work either???], I have tried router reset, I have tried switching the router off for over 30 mins, I have changed cables over, I have tried resetting ipconfiguration, winsocks, bedsocks et al - nothing works!
Welcome! 
@micojockanese wrote:
... I would like to add my name to the list of people on this forum that have no port forwarding capability and no devices showing on my network map. How can Plusnet say the fix didn't make the cut? Surely a serious issue such as this should make whatever 'cut' comes up? Has anyone managed to get around this?
If you need to port forward to a device that isn't shown in the network map, then you should be able to achieve this by pointing your rules to the IP address of the device you want to direct traffic to, rather than trying to choose it from the pre-populated drop-down.
I have tried another router [incidentally does this not prove it's the 'signal' coming out of Plusnet rather than the router because this didn't work either???
If you're unable to port forward using a third party router then that's nothing to do with us. Port forwarding takes place entirely 'your side' of the router, and has very little to do with the external link to us. We do offer a server-side firewall that you can enable but you have this disabled.
If you're able to provide further detail about what you're trying to do and what you've already tried, then one of us might be able to offer some more guidance?
That's the rule/application creation page. You need to add the ports there, call the rule something and apply the changes. Once this is done you need to go back to the port forwarding page, select your new application in the left-hand drop-down, then either select the device you want to forward to, or enter a local IP address into the right-hand drop-down. Then click 'Add':
Once you've done this, you'll need to apply your changes again and then you should be good to go.
We've not changed anything significant in the last three weeks. In fact, we've been in a change freeze for much of the Christmas period.
If you haven't already, it might be an idea to factory reset your router and start form scratch. I can't shake the feeling that whatever the issue is, it's down to something local to your network 
I have done that on more than one occasion already thanks, nothing. The odd thing is I'm getting Panasonic cameras through from their DNS with no problem and I agree it would seem to be on my side but I've tried everything to no avail. I guess I could try one more reset but I don't hold out any hope