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Slow broadband speed

Craigy85
Newbie
Posts: 1
Registered: ‎18-01-2022

Slow broadband speed

Hi, I am having very slow broadband speed! Is there anything I can change in settings? My download speed is 10mbps which is half it normally is
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,123
Thanks: 9,754
Fixes: 1,538
Registered: ‎21-04-2017

Re: Slow broadband speed

Thanks for your post @Craigy85 and welcome to our Community Forums.

I'm really sorry to see you're having speed issues. I can see we've found a fault we need to arrange an engineer visit and one of my colleagues from our complaints team as your case handler will be back in touch with you by phone or via the ticket logged on your account Here as soon as possible to book this for you. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet