Second hand hub - keeps reseting to original owner account details

tom117 · ‎06-04-2020

Hi,

I purchased a second hand Hub One online. Put my account details when received several years ago and its worked great until late last week.

Just last week it reset itself back to the original owners login details cutting off our internet. Its now happened a third time in a week.

From a google it seems the hub is likely still associated with the previous owners account and needs updating on the Plusnet system.

Is someone from Plusnet able to help me with this please?

Thanks,

Tom

adamwalker · ‎27-04-2007

Hi Tom, could you drop me a PM with the router's serial number please and I'll look into that for you. - Adam

If this post resolved your issue please click the 'This fixed my problem' button

Adam Walker
Plusnet Help Team

dvorak · ‎11-01-2008

Moderators Note

This topic has been moved from ADSL Broadband to My Router

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'

Re: Second hand hub - keeps reseting to original owner account details