Samsung TV killing my router signal?
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12-02-2019 2:12 PM
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Afternoon,
For the past few months I've been experiencing constant signal drop out on my router which I've managed to pin point to my Samsung TV. It seems that roughly 5-10 minutes after turning off my wifi connected TV my router signal drops and connections are lost on every device in the house. When this happens the router disappears as a selectable connection on all devices and this remains the case until I restart the router and then normal service resumes.
Before I moved to Plusnet I was with BT and never experienced any problems using a wifi connection for the same TV. I'm wondering if this could be to do with my firmware possibly?
Fixed! Go to the fix.
Re: Samsung TV killing my router signal?
12-02-2019 4:32 PM
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I hope this is relevent!
My Panasonic TV has a similar effect but only if it is connected by ethernet. If the connection is over wifi, then nothing strange happens.
If I connect over ethernet, then everything works fine for a while but at some point (probably when I switch the TV off but I have not analysed it well enough to be certain) my router disconnects from the internet. (My router and modem are separate things, the modem is a bridged plusnet TG582n).
I have done enough testing to be sure that in some way the TV is interacting with the router or modem and triggering the disconnection.
So you are not alone.
Re: Samsung TV killing my router signal?
12-02-2019 5:21 PM
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Re: Samsung TV killing my router signal?
12-02-2019 5:28 PM
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Unfortunately that router went back some time ago.
Thanks for the suggestion though.
Re: Samsung TV killing my router signal?
12-02-2019 6:04 PM
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I also started getting regular disconnections after the last time my Samsung TV updated itself.
I changed the router for a Home Hub 6A which I got from Ebay very cheaply. Configured it using the information on this forum and it has been stable ever since. Just a option if it gets to you like it did to me.
Re: Samsung TV killing my router signal?
14-02-2019 5:12 PM
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Would any members of the Plusnet staff be willing to share any thoughts possibly?
Cheers
Re: Samsung TV killing my router signal?
15-02-2019 9:18 AM
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Hi all,
I've personally had a similar issue when I first started using a Hub One with my Sony Bravia TV last year. A bit of trial and error changing the WiFi channels got it sorted: https://goo.gl/BBd2Tu
15-02-2019 5:58 PM
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@paulalde, I've upgraded your router firmware to the latest build. Let me know if it's helped.
@EnglishMohican, as you're using a much older device, I'm unable to do the same I'm afraid
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Samsung TV killing my router signal?
20-02-2019 3:46 PM
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@bobpullen I've not had a single issue since your last message regarding the upgrade. Thanks very much!
It's worth mentioning that I was previously assured by Plusnet on live chat that my router was using the most up to date firmware.
Thanks again!
Re: Samsung TV killing my router signal?
20-02-2019 4:10 PM
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@paulalde, excellent news. Thanks for getting back to me, and apologies for the misinformation in the chat session.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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