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Samsung Phone Losing Internet

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Newbie
Posts: 3
Registered: 2 weeks ago

Samsung Phone Losing Internet

Hello,

I have recently joined plusnet and have had an issue with my Samsung phone losing internet but remaining connected to the WiFi. It shows no issues on the router, however the following message is in the log file: Wi-Fi Registration Failed.

This will happen at random times. I can be connected with internet and then connected without. This requires a restart of the router to resolve it.

Could I please be given some assistance with this?
4 REPLIES 4
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Newbie
Posts: 3
Registered: 2 weeks ago

Re: Samsung Phone Losing Internet

I have since found a post that details it is an issue with the 5GHz channel. I read that a firmware update should fix this. I am currently on; 4.7.5.1.83.8.263

Is this the latest firmware?
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Plusnet Help Team
Plusnet Help Team
Posts: 1,792
Thanks: 184
Fixes: 77
Registered: ‎06-08-2018

Re: Samsung Phone Losing Internet

Hello @nedstarksghost

Thanks for contacting us about your Wi-Fi, check out the help and support page here https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Newbie
Posts: 3
Registered: 2 weeks ago

Re: Samsung Phone Losing Internet

Hi mads,

I noticed a post regarding the issue with the 5GHz channel on my current firmware version. Has this been resolved now? If so can I get the latest firmware for this please.

Thanks.
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Community Gaffer
Community Gaffer
Posts: 14,638
Thanks: 2,231
Fixes: 153
Registered: ‎04-04-2007

Re: Samsung Phone Losing Internet

@nedstarksghost if you post on the main thread then I'll take a look next week.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵