Samsung Phone Losing Internet

[#1]

Hello,

I have recently joined plusnet and have had an issue with my Samsung phone losing internet but remaining connected to the WiFi. It shows no issues on the router, however the following message is in the log file: Wi-Fi Registration Failed.

This will happen at random times. I can be connected with internet and then connected without. This requires a restart of the router to resolve it.

Could I please be given some assistance with this?

[#2]

I have since found a post that details it is an issue with the 5GHz channel. I read that a firmware update should fix this. I am currently on; 4.7.5.1.83.8.263

Is this the latest firmware?

[#3]

Hello @nedstarksghost, 

Thanks for contacting us about your Wi-Fi, check out the help and support page here https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193

Thanks. 

[#4]

Hi mads,

I noticed a post regarding the issue with the 5GHz channel on my current firmware version. Has this been resolved now? If so can I get the latest firmware for this please.

Thanks.

[#5]

@nedstarksghost if you post on the main thread then I'll take a look next week.