Sagemcom 2704N Router Disconnects & Speed Drop - Broadband Troubleshooter

[#1]

We'll just let you know on the ticket if the dates aren't available but the reason we ask for 3 days means that's not that likely so don't worry. 

We'd just need you to reply back to the ticket to let us know your preferences, here's a direct link to it: https://www.plus.net/wizard/?p=view_question&id=187153225

Fastpath is a better option where interleaving isn't necessary. Interleaving wouldn't help in your case as we've identified a high resistance fault with the line which needs to be fixed instead. 

[#2]

I Have  put 3 suitable dates for an engineers visit in the add info section at the bottom of the ticket, hope this is correct.  I was editing my previous post earlier today when I believe you replied to it.  Will a reply about the engineers visit be posted here on the forum?  Sorry if the posts seem long winded but I want everything to run smoothly.

Cheers!

[#3]

Hi there, no worries what you've done is fine.

I've got the engineer visit booked in for 07/02/2019 between 8am and 1pm, adding notes for the engineer to advise on the test results we're seeing. 

Let us know how the appointment goes.