As with other reviews, no loyalty at all. I am not willing to pay extra.
Additionally, I have been without broadband for eleven days and have reported this twice, no help at all.
So I have given 20 days cancellation notice. I voiced my concern that I will not be given any broadband services until my notice period is up. No reply.
I would like the last month's fee waived as this has caused a lot of inconveniences and I will move on. I have signed up elsewhere.
Re: Sad Ending
Thanks for getting in touch.
I'm sorry to hear you're leaving and apologise for any issues that have caused you inconvenience.
I would suggest you allow us to investigate any fault as looking at your line any issue is likely to be carried over to your new provider if it is not resolved. This is as most UK providers such as Sky or Talk Talk access the BT network and will be using the same connection for any service with them. I would also advise the fault be continued to be investigated as this would be in line with our complaints process.
Please can you carry out the following troubleshooting:
Connect to the test socket: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Please can you also ensure the router is connected properly with all wires firmly attached. The test requires you to connect the ADSL micro-filter to the router before plugging in to the test socket.
With regards to the recent price increase, this is something that we have implemented after some consideration however we have tried to keep this to a minimum. We always refund downtime however you must allow us to investigate any faults as downtime is refunded when a fault it resolved. As you are looking to close the account I suggest you don't leave any bills unresolved, rather we would be happy to have that conversation with you as anything that is agreed will also be documented. Please can you call our Customer Options Team to discuss this as well as the price increase.They're on 0800 0800 013 2632 between the following hours:
Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00
Thanks - LF