@Katelynmuir23
If the reset does not work this is how to make the manual change
Click on this link http://192.168.1.254 i in a browser this should take you to the Home page.
Navigate from the Hub two Home page to >Advanced settings >Broadband
To change the Broadband username and password the hub has to be in the disconnected state.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
