Router

[#1]

HI,

I have used Plusnet for many years. I have just changed my package to Unlimited Fibre Extra which stats on 16/8. Do I need to get another router or use the same one that I have?

Thank you.

[#2]

Moderators Note

This topic has been moved from Chat to My Router 

[#3]

Do you know which router you have now?
Normally one would be offered as part of the upgrade process.

[#4]

Hi,

Its just the normal router that I gor years ago when I joined Plusnet.

[#5]

I suspect you’ll need a new one and should have been offered it in the sign up process.
Can you see anything on your order status page?

[#6]

Under Hardware its just got No.

[#7]

How do I order a new router?

[#8]

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@fredwil2 wrote:

Hi,

Its just the normal router that I gor years ago when I joined Plusnet.

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What constitutes normal is the question. If it’s a hub one or you are moving from fibre to fibre extra then it’s the same hub. If you’re moving up from ADSL then you need a new one.

[#9]

Hi @fredwil2

As you're remaining on FTTC, you wouldn't need a new router unless the one you have at the moment is found to be faulty.