Router
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Router
14-08-2021 10:43 AM
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HI,
I have used Plusnet for many years. I have just changed my package to Unlimited Fibre Extra which stats on 16/8. Do I need to get another router or use the same one that I have?
Thank you.
Re: Router
14-08-2021 10:52 AM
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Moderators Note
This topic has been moved from Chat to My Router
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Re: Router
14-08-2021 10:53 AM
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Normally one would be offered as part of the upgrade process.
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Re: Router
14-08-2021 10:57 AM
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Hi,
Its just the normal router that I gor years ago when I joined Plusnet.
Re: Router
14-08-2021 11:03 AM
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Can you see anything on your order status page?
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Re: Router
14-08-2021 11:10 AM
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Under Hardware its just got No.
Re: Router
14-08-2021 11:12 AM
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How do I order a new router?
Re: Router
14-08-2021 12:27 PM
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@fredwil2 wrote:
Hi,
Its just the normal router that I gor years ago when I joined Plusnet.
What constitutes normal is the question. If it’s a hub one or you are moving from fibre to fibre extra then it’s the same hub. If you’re moving up from ADSL then you need a new one.
Moderator and Customer
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Re: Router
16-08-2021 8:39 AM - edited 16-08-2021 8:40 AM
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Hi @fredwil2
As you're remaining on FTTC, you wouldn't need a new router unless the one you have at the moment is found to be faulty.
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