Router wifi phones & tablets won't always connect
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- Re: Router wifi phones & tablets won't always conn...
23-02-2018 2:41 PM
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Now I have bought a tablet and guess what - it can't connect! I am thinking it is a problem with the router now. Perhaps there is only one channel that works so more than one device can't connect? Two phones and a tablet can't all be faulty!
What happens is this: the wifi tries to connect and says "Obtaining IP address" but never gets any further. Eventually it says "IP Configuration Failure".
Is there anything I can do with the router to get my phones and tablets always able to connect?
Fixed! Go to the fix.
Re: Router wifi phones & tablets won't always connect
23-02-2018 2:54 PM
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Re: Router wifi phones & tablets won't always connect
23-02-2018 2:55 PM
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You say that you have tried everything, have you seperated the 2.4 and 5GHz channels?
Log into the Hub One by pointing a web browser to 192.168.1.254
Go to 'Advanced Settings' -> 'Wireless'.
Click on 5 GHz wireless tab
Change the 'Sync with 2.4 GHz' to 'No'.
Add -5 to the SSID
Then try each channel in turn.
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Re: Router wifi phones & tablets won't always connect
26-02-2018 3:31 PM
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Re: Router wifi phones & tablets won't always connect
26-02-2018 3:34 PM - edited 26-02-2018 3:35 PM
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Re: Router wifi phones & tablets won't always connect
26-02-2018 4:00 PM
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Moderator's note by Mike (Mav): This thread is now in the appropriate board.
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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Router wifi phones & tablets won't always connect
26-02-2018 6:42 PM - edited 26-02-2018 10:18 PM
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To help alleviate the confusion, the 2.4 and 5 GHz are not specific channels but are a range of channels. The ones mentioned by Adam Walker are located within the 2.4 GHz 'band'.
Anyway, have your devices got internet access over wifi now, albeit only on the 2.4 GHz band? You may need to go to the devices settings and forget the network, then re-add it.
Re: Router wifi phones & tablets won't always connect
26-02-2018 7:01 PM
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Re: Router wifi phones & tablets won't always connect
26-02-2018 10:28 PM - edited 26-02-2018 10:32 PM
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There's no need to change the channels in use just yet, that may not be the problem you're having.
Since the tablet is newer it should work on the 5 GHz band. In the Wi-fi settings you should be seeing two similar plusnet networks available (if not something isn't right). Select the one that ends with the -5 you added to the name.
Re: Router wifi phones & tablets won't always connect
26-02-2018 11:21 PM
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Re: Router wifi phones & tablets won't always connect
27-02-2018 9:29 AM
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Re: Router wifi phones & tablets won't always connect
27-02-2018 1:00 PM
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What make/model tablet is it? Maybe it hasn't got a 5GHz band or it's not working. Can you now connect the tablet on the 2.4 GHz band?
The two bands are not the same speed, basically the lower frequency will travel further but will be slower. The problem with having the two synchronised is that client devices get confused.
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Re: Router wifi phones & tablets won't always connect
27-02-2018 3:48 PM
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@chrishester - ideally, your phone/tablet should `see` your router and you connect.
When you split the 2.4 and 5mhz bands you should be able to `see` both options.
You shouldn't need to tweak anything more than that (theoretically).
I'm assuming that your tablet is fairly new? Have you tried connecting using WPS?
Re: Router wifi phones & tablets won't always connect
27-02-2018 4:56 PM
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Re: Router wifi phones & tablets won't always connect
27-02-2018 4:58 PM
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