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Router software version

adriank
Newbie
Posts: 2
Registered: ‎06-05-2021

Router software version

As of May 2021, what is the current Hub One software version, please?  My hub manager says my version is March 2019, which seems a bit old.  Like other conversations, I experience annoying drop-outs of broadband service quite regularly.

3 REPLIES 3
markroxxy123
Rising Star
Posts: 52
Thanks: 3
Fixes: 2
Registered: ‎19-04-2020

Re: Router software version

Hi - the following post from December 2020 had the Software version 4.7.5.1.83.8.273

Hub One - 5GHz WiFi issue - Page 109 - Plusnet Community

 

I am still on .263, so would like to know also how to update the router (it has been reset and rebooted several times since December)

 

I am guessing the updates arent automatic and need customer services to rollout the update manually for each user?

MisterW
Superuser
Superuser
Posts: 9,691
Thanks: 2,544
Fixes: 189
Registered: ‎30-07-2007

Re: Router software version

I am still on .263

AIUI that is the latest formally released version. There is a development version which fixes the 5ghz issues but it hasnt been released yet.

I am guessing the updates arent automatic and need customer services to rollout the update manually for each user?

Once a new version is formally released it is automatically rolled out in phases to all routers

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

adriank
Newbie
Posts: 2
Registered: ‎06-05-2021

Re: Router software version

markroxxy123..tthat hyperlink to an article says "263" at the end not 273?  This is what my current software version is.