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Router's WiFi stops working every 2-3 days

franz899
Newbie
Posts: 2
Registered: 2 weeks ago

Router's WiFi stops working every 2-3 days

Hello,


My Plusnet router needs restarting every 2 or 3 days because the wifi gets unusable. Every device tries to connect to it but then drops after a few seconds. We often have to fall back to using our my phone internet, unless we restart it.
The internet connection still works fine. I can use it via ethernet or another wifi access point (via powerline), that I installed where the Plusnet router couldn't reach.

The other access point has never caused any issue; it just works.

I've been using this setup for over three years, and initially, the need to restart the Plusnet router was less frequent, circa every seven days.


I'm using a Plusnet Hub One, with software version: "4.7.5.1.83.8.263 | Last updated 13/03/19"

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 1,589
Thanks: 302
Fixes: 58
Registered: ‎11-01-2018

Re: Router's WiFi stops working every 2-3 days

 

Hi @franz899 - Thanks for highlighting this, I'm sorry that you're experiencing wifi issues.

 

Could you try splitting out the frequencies of your router as per this thread here and let us know if allocating some of your devices to the 5ghz thread helps?

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
franz899
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Router's WiFi stops working every 2-3 days

All my devices were connected to the 5Ghz band. I've disabled the 2.4Ghz, let's see how it will perform.

 

Thank you for the advice.

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 1,469
Thanks: 284
Fixes: 84
Registered: ‎26-03-2018

Re: Router's WiFi stops working every 2-3 days

Thanks @franz899,

 

Please let us know if you continue to experience any problems with the WiFi once you've done this.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team