Router repeatedly dropping Wifi connection for certain devices and requesting passwords
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08-01-2020 3:15 PM
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Hello there,
Within the last few days my partner has noticed that the Wifi on her laptop keeps getting disconnected from the network. The network stays up and other devices remain connected and online, it is just her laptop that randomly just gets dropped.
When she goes to reconnect to the network it fails and keeps failing until she either enters the Wifi Password again or hits the WPS on the router.
At first I thought she was just having a bad day but yesterday our PS4 couldn't connect either. It hadn't been on for a while so I though maybe something had changed, so I entered the Wifi password and carried on as normal.
Today I turned it on and it could not connect again. I don't know why, it's like the authentication isn't working or something?
Had a peek on the router itself and on the list of Wifi devices, it said both of them could not connect but all the other devices could without issue.
We are using the Plusnet Home Hub One with software version 4.7.5.1.83.8.263. All devices are connected via 2.4 Ghz and had no issues until 2 days ago
If anyone could shed some light on this it would be very much appreciated
Fixed! Go to the fix.
Re: Router repeatedly dropping Wifi connection for certain devices and requesting passwords
09-01-2020 7:56 AM
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Re: Router repeatedly dropping Wifi connection for certain devices and requesting passwords
09-01-2020 6:27 PM
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There has not been an issue for the last year or so with our service until just the other day which may indicate a faulty router or a dodgey update or something. I doubt the ONLY fix is to buy one on ebay, did you contact plusnet about a replacement first?
Re: Router repeatedly dropping Wifi connection for certain devices and requesting passwords
09-01-2020 6:35 PM - edited 09-01-2020 6:36 PM
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During that trip the router repeated the issue. It caused all devices to disconnect. My machines which run cronjobs and other file system related things stopped working causing me frustration whilst away.
I’ve had internet since 1997 and never had such a lack of confidence in a service working, than I have since I joined plusnet
Again I called plusnet. I kept mentioning threads here, and Bob Pullen, but got nowhere again. To say the staff on the phones have no idea about the problem, or the solution, is crazy. They don’t even know to refer you to the forums to dig out the info yourself. Instead you must spend a few hours until you stumble upon the solution; buy a new router.
poor.
Re: Router repeatedly dropping Wifi connection for certain devices and requesting passwords
09-01-2020 6:37 PM
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And did they not offer to send you a replacement?
10-01-2020 11:45 AM
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Well I contacted Plusnet Support and they suggested unsyncing the 5GHz from the 2.4GHz and then changing the 2.4GHz channel. It was on channel 11 now it is on 1. Looks like that fixed the issue. Will need to monitor for the next few days and see if it works on my partners laptop when she gets back but that seems to have fixed it. No new router necessary. Hope this might help you
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- Plusnet Community
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- Help with my Plusnet services
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- Router repeatedly dropping Wifi connection for cer...