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Router rebooting spontainusly

Lesgable
Newbie
Posts: 3
Registered: ‎24-04-2021

Router rebooting spontainusly

Hi,

I am getting fed up with my router rebooting randomly over the week and I loose my connection to my work computers and my phone lines (as they are voip phones I have lost one call this month so far) Like most pepole I am working from home at the moment 

 

I need someone from Support to send me a new router as every post I have seen on here say the watchdog reset (cause: 0x3) is due to a faulty router.

 

19:56:19, 24 Apr.( 28.920000) System up, firmware version: 4.7.5.1.83.8.263
19:56:05, 24 Apr.( 15.100000) System start
19:56:05, 24 Apr.( 15.100000) Boot reason: watchdog reset (cause: 0x3)
17:37:28, 18 Apr.( 28.630000) System up, firmware version: 4.7.5.1.83.8.263
17:37:14, 18 Apr.( 14.920000) System start
17:37:14, 18 Apr.( 14.920000) Boot reason: watchdog reset (cause: 0x3)
14:13:09, 18 Apr.( 27.790000) System up, firmware version: 4.7.5.1.83.8.263
14:12:56, 18 Apr.( 14.810000) System start
14:12:56, 18 Apr.( 14.810000) Boot reason: watchdog reset (cause: 0x3)
04:14:27, 09 Apr.( 28.450000) System up, firmware version: 4.7.5.1.83.8.263
04:14:13, 09 Apr.( 15.120000) System start
04:14:13, 09 Apr.( 15.120000) Boot reason: watchdog reset (cause: 0x3)
19:03:28, 07 Apr.( 28.410000) System up, firmware version: 4.7.5.1.83.8.263
19:03:14, 07 Apr.( 15.020000) System start
16:04:50, 03 Apr.( 28.080000) System up, firmware version: 4.7.5.1.83.8.263
16:04:36, 03 Apr.( 14.820000) System start
13:31:37, 02 Apr.( 28.410000) System up, firmware version: 4.7.5.1.83.8.263
13:31:23, 02 Apr.( 15.170000) System start
13:31:23, 02 Apr.( 15.170000) Boot reason: watchdog reset (cause: 0x3)
07:47:08, 20 Mar.( 28.190000) System up, firmware version: 4.7.5.1.83.8.263
07:46:54, 20 Mar.( 14.890000) System start
07:46:54, 20 Mar.( 14.890000) Boot reason: watchdog reset (cause: 0x3)
22:14:15, 16 Mar.( 27.980000) System up, firmware version: 4.7.5.1.83.8.263
22:14:01, 16 Mar.( 14.450000) System start
22:14:01, 16 Mar.( 14.450000) Boot reason: watchdog reset (cause: 0x3)
21:34:19, 16 Mar.( 28.160000) System up, firmware version: 4.7.5.1.83.8.263
21:34:05, 16 Mar.( 14.660000) System start
21:34:05, 16 Mar.( 14.660000) Boot reason: watchdog reset (cause: 0x3)
15:28:26, 10 Mar.( 27.800000) System up, firmware version: 4.7.5.1.83.8.263
15:28:13, 10 Mar.( 14.710000) System start
15:28:13, 10 Mar.( 14.710000) Boot reason: watchdog reset (cause: 0x3)
11:53:07, 23 Feb.( 29.700000) System up, firmware version: 4.7.5.1.83.8.263
11:52:51, 23 Feb.( 13.730000) System start
11:52:51, 23 Feb.( 13.730000) Boot reason: watchdog reset (cause: 0x2)

 

If Plus.net will not send me a new router am I with in my rights to cancel my contract early as they are breaching the terms of the agreement?

11 REPLIES 11
Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Router rebooting spontainusly

 "If Plus.net will not send me a new router am I with in my rights to cancel my contract early as they are breaching the terms of the agreement?"

@Lesgable  Welcome to the fotum.

I have never read this clause in thew contract. Can you help by quoting the clause number?

As I understand it Plusnet supply a hub with a 12 month guarantee and if this fauls during a contract they willnormally replace it as a goodwill gesture. But I could be wrong.

 

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RealAleMadrid
Seasoned Champion
Posts: 1,882
Thanks: 814
Fixes: 41
Registered: ‎07-07-2009

Re: Router rebooting spontainusly

@Lesgable  Do you have a Siemens Gigaset VOIP phone.? There seems to be a problem with some VOIP ata hardware that causes the router to crash and report a watchdog error, Have a look at this thread, particularly from message #28 onwards.

https://community.plus.net/t5/My-Router/Hub-One-Router-keeps-on-restarting-almost-every-day-for-no/t... 

@bobpullen  is investigating this problem and may be able to push some test firmware to the router that may help you.

On the other hand the Hub 1 is not the greatest router and has a number of other problems particularly with wi-fi. Many Plusnet customers have abandoned the Hub 1 and use a BT Home Hub 6 instead, which is known to work well.

bobpullen
Community Gaffer
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Registered: ‎04-04-2007

Re: Router rebooting spontainusly

@Lesgable - I've just pushed an update to your router that fixes the VoIP issue @RealAleMadrid has mentioned. You'll need to switch the router off/back on to apply it.

If the watchdog resets continue then let me now and I'll get a replacement shipped.

Bob Pullen
Plusnet Product Team
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Lesgable
Newbie
Posts: 3
Registered: ‎24-04-2021

Re: Router rebooting spontainusly

@bobpullen 

I did resert the router as you asked and it was fine for 2 days but then it reset it self 

17:53:38, 27 Apr. ( 30.740000) System up, firmware version: 4.7.5.1.83.8.289.1.1
17:53:25, 27 Apr. ( 17.590000) System start
17:53:25, 27 Apr. ( 17.590000) Boot reason: watchdog reset (cause: 0x3)

 

Could you please arange for a new one to be sent out to us as this is starting to effect our alexa as well as our smart TV's

 

dvorak
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Re: Router rebooting spontainusly


Moderators Note


This topic has been moved from Fibre to My Router

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Lesgable
Newbie
Posts: 3
Registered: ‎24-04-2021

Re: Router rebooting spontainusly

@bobpullen 

To answer your question no my VoIP Device is a Snom 710 desktop phone

 

Yet again my hub has just rebooted it self 

20:40:40, 30 Apr. ( 32.570000) System up, firmware version: 4.7.5.1.83.8.289.1.1
20:40:25, 30 Apr. ( 17.450000) System start
20:40:25, 30 Apr. ( 17.440000) Boot reason: watchdog reset (cause: 0x3)

 

This is getting beyond a joke. Please support can you sort this out.

bobpullen
Community Gaffer
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Thanks: 3,457
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Registered: ‎04-04-2007

Re: Router rebooting spontainusly

@Lesgable - I've arranged dispatch of a replacement. Let me know if the restarts persist once you have it up and running.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

SullDaBull
Interested
Posts: 2
Registered: ‎21-05-2021

Re: Router rebooting spontainusly

I'm having this too at the minute;  Several times over the last two days, under very little load too with only myself online working from home.

Is this indicative of a faulty router?

 

18:59:06, 21 May.( 32.890000) System up, firmware version: 4.7.5.1.83.8.263
18:58:50, 21 May.( 17.390000) System start
18:58:50, 21 May.( 17.390000) Boot reason: watchdog reset (cause: 0x3)
16:40:00, 21 May.( 31.180000) System up, firmware version: 4.7.5.1.83.8.263
16:39:46, 21 May.( 17.490000) System start
16:39:46, 21 May.( 17.490000) Boot reason: watchdog reset (cause: 0x3)
08:35:43, 21 May.( 30.520000) System up, firmware version: 4.7.5.1.83.8.263
08:35:30, 21 May.( 17.340000) System start
08:35:30, 21 May.( 17.340000) Boot reason: watchdog reset (cause: 0x3)
07:33:43, 21 May.( 29.420000) System up, firmware version: 4.7.5.1.83.8.263
07:33:31, 21 May.( 17.320000) System start
07:33:31, 21 May.( 17.320000) Boot reason: watchdog reset (cause: 0x3)
07:17:28, 21 May.( 30.670000) System up, firmware version: 4.7.5.1.83.8.263
07:17:15, 21 May.( 17.530000) System start
07:17:15, 21 May.( 17.530000) Boot reason: watchdog reset (cause: 0x3)
17:32:52, 20 May.( 32.850000) System up, firmware version: 4.7.5.1.83.8.263
17:32:36, 20 May.( 17.480000) System start
17:32:36, 20 May.( 17.480000) Boot reason: watchdog reset (cause: 0x3)
13:40:29, 20 May.( 33.450000) System up, firmware version: 4.7.5.1.83.8.263
13:40:13, 20 May.( 17.570000) System start
13:32:04, 20 May.( 33.270000) System up, firmware version: 4.7.5.1.83.8.263
13:31:47, 20 May.( 16.730000) System start
00:00:32, 08 Nov.( 32.180000) System up, firmware version: 4.7.5.1.83.8.263
00:00:16, 08 Nov.( 16.630000) System start
00:00:31, 08 Nov.( 31.970000) System up, firmware version: 4.7.5.1.83.8.263
00:00:16, 08 Nov.( 16.640000) System start
00:00:34, 08 Nov.( 34.930000) System up, firmware version: 4.7.5.1.83.8.263
00:00:19, 08 Nov.( 19.980000) System start
00:00:29, 11 Apr.( 30.150000) System up, firmware version: 4.7.5.1.83.8.237.2.2
00:00:14, 11 Apr.( 15.220000) System start
00:00:30, 11 Apr.( 30.440000) System up, firmware version: 4.7.5.1.83.8.237.2.2
00:00:14, 11 Apr.( 15.090000) System start
00:00:45, 24 Jul.( 45.880000) System up, firmware version: 4.7.5.1.83.8.999 (Type A)
00:00:31, 24 Jul.( 32.080000) System start
bobpullen
Community Gaffer
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Registered: ‎04-04-2007

Re: Router rebooting spontainusly

firmware version: 4.7.5.1.83.8.999

Now there's something I've never seen before! Crazy

Would suggest a factory reset by inserting something into the pinhole at the rear of the device until the status light flashes green. If that doesn't sort it, then a replacement is the way to go.

 

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

SullDaBull
Interested
Posts: 2
Registered: ‎21-05-2021

Re: Router rebooting spontainusly

That might be a red herring...?   Looking at the date stamps might be as it looked from out the factory?

The router is running "Software version 4.7.5.1.83.8.263 Last updated Unknown" right now.

 

Would a factory reset not flatten it?  Or would it be back to as when supplied?  Or further back than that?  i.e with none of my user credentials?  Is all that's unique to my router being my "Broadband username"?

 

It's reloaded 5 times today now.  It's not great...

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 569
Fixes: 139
Registered: ‎22-08-2015

Re: Router rebooting spontainusly

A factory reset should make the router pull down the correct details (username, password, latest firmware etc) from our hardware management system.

Any custom changes you’ve made though for example to the wireless settings will be back to factory default so you’ll need to make them again after the reset. 

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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