Router rebooting spontainusly
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- Re: Router rebooting spontainusly
Router rebooting spontainusly
24-04-2021 9:25 PM
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Hi,
I am getting fed up with my router rebooting randomly over the week and I loose my connection to my work computers and my phone lines (as they are voip phones I have lost one call this month so far) Like most pepole I am working from home at the moment
I need someone from Support to send me a new router as every post I have seen on here say the watchdog reset (cause: 0x3) is due to a faulty router.
19:56:19, 24 Apr. | ( 28.920000) System up, firmware version: 4.7.5.1.83.8.263 |
19:56:05, 24 Apr. | ( 15.100000) System start |
19:56:05, 24 Apr. | ( 15.100000) Boot reason: watchdog reset (cause: 0x3) |
17:37:28, 18 Apr. | ( 28.630000) System up, firmware version: 4.7.5.1.83.8.263 |
17:37:14, 18 Apr. | ( 14.920000) System start |
17:37:14, 18 Apr. | ( 14.920000) Boot reason: watchdog reset (cause: 0x3) |
14:13:09, 18 Apr. | ( 27.790000) System up, firmware version: 4.7.5.1.83.8.263 |
14:12:56, 18 Apr. | ( 14.810000) System start |
14:12:56, 18 Apr. | ( 14.810000) Boot reason: watchdog reset (cause: 0x3) |
04:14:27, 09 Apr. | ( 28.450000) System up, firmware version: 4.7.5.1.83.8.263 |
04:14:13, 09 Apr. | ( 15.120000) System start |
04:14:13, 09 Apr. | ( 15.120000) Boot reason: watchdog reset (cause: 0x3) |
19:03:28, 07 Apr. | ( 28.410000) System up, firmware version: 4.7.5.1.83.8.263 |
19:03:14, 07 Apr. | ( 15.020000) System start |
16:04:50, 03 Apr. | ( 28.080000) System up, firmware version: 4.7.5.1.83.8.263 |
16:04:36, 03 Apr. | ( 14.820000) System start |
13:31:37, 02 Apr. | ( 28.410000) System up, firmware version: 4.7.5.1.83.8.263 |
13:31:23, 02 Apr. | ( 15.170000) System start |
13:31:23, 02 Apr. | ( 15.170000) Boot reason: watchdog reset (cause: 0x3) |
07:47:08, 20 Mar. | ( 28.190000) System up, firmware version: 4.7.5.1.83.8.263 |
07:46:54, 20 Mar. | ( 14.890000) System start |
07:46:54, 20 Mar. | ( 14.890000) Boot reason: watchdog reset (cause: 0x3) |
22:14:15, 16 Mar. | ( 27.980000) System up, firmware version: 4.7.5.1.83.8.263 |
22:14:01, 16 Mar. | ( 14.450000) System start |
22:14:01, 16 Mar. | ( 14.450000) Boot reason: watchdog reset (cause: 0x3) |
21:34:19, 16 Mar. | ( 28.160000) System up, firmware version: 4.7.5.1.83.8.263 |
21:34:05, 16 Mar. | ( 14.660000) System start |
21:34:05, 16 Mar. | ( 14.660000) Boot reason: watchdog reset (cause: 0x3) |
15:28:26, 10 Mar. | ( 27.800000) System up, firmware version: 4.7.5.1.83.8.263 |
15:28:13, 10 Mar. | ( 14.710000) System start |
15:28:13, 10 Mar. | ( 14.710000) Boot reason: watchdog reset (cause: 0x3) |
11:53:07, 23 Feb. | ( 29.700000) System up, firmware version: 4.7.5.1.83.8.263 |
11:52:51, 23 Feb. | ( 13.730000) System start |
11:52:51, 23 Feb. | ( 13.730000) Boot reason: watchdog reset (cause: 0x2) |
If Plus.net will not send me a new router am I with in my rights to cancel my contract early as they are breaching the terms of the agreement?
Re: Router rebooting spontainusly
25-04-2021 8:13 AM
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"If Plus.net will not send me a new router am I with in my rights to cancel my contract early as they are breaching the terms of the agreement?"
@Lesgable Welcome to the fotum.
I have never read this clause in thew contract. Can you help by quoting the clause number?
As I understand it Plusnet supply a hub with a 12 month guarantee and if this fauls during a contract they willnormally replace it as a goodwill gesture. But I could be wrong.
Moderator and Customer
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Re: Router rebooting spontainusly
25-04-2021 8:21 AM
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@Lesgable Do you have a Siemens Gigaset VOIP phone.? There seems to be a problem with some VOIP ata hardware that causes the router to crash and report a watchdog error, Have a look at this thread, particularly from message #28 onwards.
@bobpullen is investigating this problem and may be able to push some test firmware to the router that may help you.
On the other hand the Hub 1 is not the greatest router and has a number of other problems particularly with wi-fi. Many Plusnet customers have abandoned the Hub 1 and use a BT Home Hub 6 instead, which is known to work well.
Re: Router rebooting spontainusly
25-04-2021 11:12 AM
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@Lesgable - I've just pushed an update to your router that fixes the VoIP issue @RealAleMadrid has mentioned. You'll need to switch the router off/back on to apply it.
If the watchdog resets continue then let me now and I'll get a replacement shipped.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Router rebooting spontainusly
29-04-2021 9:28 PM
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I did resert the router as you asked and it was fine for 2 days but then it reset it self
17:53:38, 27 Apr. | ( 30.740000) System up, firmware version: 4.7.5.1.83.8.289.1.1 |
17:53:25, 27 Apr. | ( 17.590000) System start |
17:53:25, 27 Apr. | ( 17.590000) Boot reason: watchdog reset (cause: 0x3) |
Could you please arange for a new one to be sent out to us as this is starting to effect our alexa as well as our smart TV's
Re: Router rebooting spontainusly
30-04-2021 8:21 AM
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Moderators Note
This topic has been moved from Fibre to My Router
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Router rebooting spontainusly
30-04-2021 8:44 PM - edited 30-04-2021 8:50 PM
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To answer your question no my VoIP Device is a Snom 710 desktop phone
Yet again my hub has just rebooted it self
20:40:40, 30 Apr. | ( 32.570000) System up, firmware version: 4.7.5.1.83.8.289.1.1 |
20:40:25, 30 Apr. | ( 17.450000) System start |
20:40:25, 30 Apr. | ( 17.440000) Boot reason: watchdog reset (cause: 0x3) |
This is getting beyond a joke. Please support can you sort this out.
Re: Router rebooting spontainusly
04-05-2021 11:36 AM
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@Lesgable - I've arranged dispatch of a replacement. Let me know if the restarts persist once you have it up and running.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Router rebooting spontainusly
21-05-2021 8:10 PM - edited 21-05-2021 8:10 PM
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I'm having this too at the minute; Several times over the last two days, under very little load too with only myself online working from home.
Is this indicative of a faulty router?
18:59:06, 21 May. | ( 32.890000) System up, firmware version: 4.7.5.1.83.8.263 |
18:58:50, 21 May. | ( 17.390000) System start |
18:58:50, 21 May. | ( 17.390000) Boot reason: watchdog reset (cause: 0x3) |
16:40:00, 21 May. | ( 31.180000) System up, firmware version: 4.7.5.1.83.8.263 |
16:39:46, 21 May. | ( 17.490000) System start |
16:39:46, 21 May. | ( 17.490000) Boot reason: watchdog reset (cause: 0x3) |
08:35:43, 21 May. | ( 30.520000) System up, firmware version: 4.7.5.1.83.8.263 |
08:35:30, 21 May. | ( 17.340000) System start |
08:35:30, 21 May. | ( 17.340000) Boot reason: watchdog reset (cause: 0x3) |
07:33:43, 21 May. | ( 29.420000) System up, firmware version: 4.7.5.1.83.8.263 |
07:33:31, 21 May. | ( 17.320000) System start |
07:33:31, 21 May. | ( 17.320000) Boot reason: watchdog reset (cause: 0x3) |
07:17:28, 21 May. | ( 30.670000) System up, firmware version: 4.7.5.1.83.8.263 |
07:17:15, 21 May. | ( 17.530000) System start |
07:17:15, 21 May. | ( 17.530000) Boot reason: watchdog reset (cause: 0x3) |
17:32:52, 20 May. | ( 32.850000) System up, firmware version: 4.7.5.1.83.8.263 |
17:32:36, 20 May. | ( 17.480000) System start |
17:32:36, 20 May. | ( 17.480000) Boot reason: watchdog reset (cause: 0x3) |
13:40:29, 20 May. | ( 33.450000) System up, firmware version: 4.7.5.1.83.8.263 |
13:40:13, 20 May. | ( 17.570000) System start |
13:32:04, 20 May. | ( 33.270000) System up, firmware version: 4.7.5.1.83.8.263 |
13:31:47, 20 May. | ( 16.730000) System start |
00:00:32, 08 Nov. | ( 32.180000) System up, firmware version: 4.7.5.1.83.8.263 |
00:00:16, 08 Nov. | ( 16.630000) System start |
00:00:31, 08 Nov. | ( 31.970000) System up, firmware version: 4.7.5.1.83.8.263 |
00:00:16, 08 Nov. | ( 16.640000) System start |
00:00:34, 08 Nov. | ( 34.930000) System up, firmware version: 4.7.5.1.83.8.263 |
00:00:19, 08 Nov. | ( 19.980000) System start |
00:00:29, 11 Apr. | ( 30.150000) System up, firmware version: 4.7.5.1.83.8.237.2.2 |
00:00:14, 11 Apr. | ( 15.220000) System start |
00:00:30, 11 Apr. | ( 30.440000) System up, firmware version: 4.7.5.1.83.8.237.2.2 |
00:00:14, 11 Apr. | ( 15.090000) System start |
00:00:45, 24 Jul. | ( 45.880000) System up, firmware version: 4.7.5.1.83.8.999 (Type A) |
00:00:31, 24 Jul. | ( 32.080000) System start |
Re: Router rebooting spontainusly
21-05-2021 10:01 PM
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firmware version: 4.7.5.1.83.8.999
Now there's something I've never seen before!
Would suggest a factory reset by inserting something into the pinhole at the rear of the device until the status light flashes green. If that doesn't sort it, then a replacement is the way to go.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Router rebooting spontainusly
22-05-2021 12:00 AM - edited 22-05-2021 12:03 AM
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That might be a red herring...? Looking at the date stamps might be as it looked from out the factory?
The router is running "Software version 4.7.5.1.83.8.263 Last updated Unknown" right now.
Would a factory reset not flatten it? Or would it be back to as when supplied? Or further back than that? i.e with none of my user credentials? Is all that's unique to my router being my "Broadband username"?
It's reloaded 5 times today now. It's not great...
Re: Router rebooting spontainusly
22-05-2021 12:24 AM
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A factory reset should make the router pull down the correct details (username, password, latest firmware etc) from our hardware management system.
Any custom changes you’ve made though for example to the wireless settings will be back to factory default so you’ll need to make them again after the reset.
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