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Router random reboots

hillgurney
Newbie
Posts: 2
Registered: ‎29-04-2020

Router random reboots

I have a plusnet hub one router and since working from home I have noticed it keeps rebooting at random intervals (twice already this morning)

 

as the online call centre and call centre are now off line how can I get someone to investigate this?

 

cheers

 

Nick

2 REPLIES 2
hillgurney
Newbie
Posts: 2
Registered: ‎29-04-2020

Re: Router random reboots

When I have checked the event logs is says that the restart button has been pressed even though the routes is behind the TV so now way this could have happened.

 

 

EdWeasley
Plusnet Help Team
Plusnet Help Team
Posts: 122
Thanks: 7
Fixes: 3
Registered: ‎09-03-2020

Re: Router random reboots

Hi @hillgurney,

 

Thank you for taking your time to get in touch.

 

I am very sorry that you are having a problem with our service. Sadly I cannot locate a username linked to your forum account. As this is a public forum please can you call our support team on 08004320200 to diagnose this further. Due to the current situation there hours have been reduced to 9am until 6pm.

 

Kind regards,

 

Josh

 Josh Berriman
 Plusnet Help Team