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Router problem.

erikroberts
Newbie
Posts: 2
Registered: 29-10-2016

Router problem.

I've just had a replacement router and It's connection to my windows 7 computer has a problem.  I have to type in the wi-fi pass word each time I switch on and also the WPS led is continually flashing. 

7 REPLIES
bill888
Seasoned Pro
Posts: 806
Thanks: 104
Fixes: 20
Registered: 18-10-2008

Re: Router problem.

Which model Plusnet router are you using?  Hub Zero or Hub One

Do you have same issue with other wireless devices?

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 517
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Router problem.

Hi @erikroberts,

I am sorry to hear about this and the issues that you are having.

Can you please perform a factory reset on your router please as this may help with your issue. To perform this please follow the instructions here from this link https://www.plus.net/help/broadband/router-user-guides/

If this fails with the connection of your router to your laptop then I would consider updating your software to a newer version of operating system.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Community Veteran
Posts: 38,251
Thanks: 937
Fixes: 56
Registered: 15-06-2007

Re: Router problem.


BenB wrote:

If this fails with the connection of your router to your laptop then I would consider updating your software to a newer version of operating system.

That has to be the most unhelpful suggestion I have read recently


 

Browni
Seasoned Champion
Posts: 1,522
Thanks: 430
Fixes: 35
Registered: 02-03-2016

Re: Router problem.


Oldjim wrote:

That has to be the most unhelpful suggestion I have read recently


It is totally out of order when a new PC with Windows 7 preinstalled can be still be bought today.

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
rongtw
Seasoned Hero
Posts: 6,336
Thanks: 1,155
Fixes: 11
Registered: 01-12-2010

Re: Router problem.

totally agree ! a new version of windows will not cure a Router problem .

Do you have access to another router , to rule out that the replacement is not duff ?

 

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erikroberts
Newbie
Posts: 2
Registered: 29-10-2016

Re: Router problem.

Hello everyone. I decided to switch the router off and leave it off over night. I then switched it on again the next day and Hey, it worked fine. No more flashing WPS and no longer having to type in password.

rongtw
Seasoned Hero
Posts: 6,336
Thanks: 1,155
Fixes: 11
Registered: 01-12-2010

Re: Router problem.

Bet your happy you dont have to pay £70 - £80 on a new OS as suggested Funny

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .