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Router password not accepted

FIXED
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Newbie
Posts: 4
Registered: 4 weeks ago

Router password not accepted

I am having trouble getting Internet access. I reset my router to factory settings to no avail. When I log in to router it prompts me to check my username/password and I can see they are incorrect.. Probably as result of resetting it. However to change then I need to put in my admin password. It constantly rejects it. I've tried using different browser etc. Now it's locked me out saying too many unsuccessful attempts.
Please can someone advise?
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Moderator
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Posts: 29,888
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Registered: ‎14-04-2007

Re: Router password not accepted

Moderators Note
This topic has been moved from ADSL Broadband to My Router.

Customer and Forum Moderator. Windows 10 Firefox 82.0 (64-bit)

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Seasoned Hero
Posts: 5,372
Thanks: 2,373
Fixes: 159
Registered: ‎30-06-2016

Re: Router password not accepted

Fix

@Tika 

Are you getting your user names and passwords mixed up? If you do a factory reset on your Hub you must keep the reset switch closed for at least 20 seconds. If you do this the Hub should pick up your account username and password automatically and log you onto the Internet. This can take 10 minutes or so.

If you need to log into the Hub you need the password on the label fixed to the Hub.