Please can someone advise?
Fixed! Go to the fix.
Re: Router password not accepted
Customer and Forum Moderator. Windows 10 Firefox 90.0.2 (64-bit)To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
01-10-2020 12:37 PM - edited 01-10-2020 12:39 PM
Are you getting your user names and passwords mixed up? If you do a factory reset on your Hub you must keep the reset switch closed for at least 20 seconds. If you do this the Hub should pick up your account username and password automatically and log you onto the Internet. This can take 10 minutes or so.
If you need to log into the Hub you need the password on the label fixed to the Hub.