Router not arrived
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- Re: Router not arrived
Router not arrived
21-04-2020 3:06 PM
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Re: Router not arrived
21-04-2020 3:09 PM
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Exactly the same boat here. My go live date was yesterday 20/4/20. But the router was dispatched on Friday 17th April!
My account is now active but I can't use the service.
Re: Router not arrived
21-04-2020 3:12 PM
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Re: Router not arrived
21-04-2020 3:14 PM
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Yeah I tried customer services but they're closed I assume. What a great start. However, I guess it's just the unprecedented times we're in. I'd question how they anticipated sending it on 17th for an account that starts on 20th was ever going to work to be fair!
Re: Router not arrived
21-04-2020 3:22 PM
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Like everything these days its 'Just in time'. The routers are sent out first class post and usually arrive next day. However, in the current circumstances the Royal Mail arent achieving next day. I suspect the automated dispatch system isnt aware, and probably cant easily be made so, of the delays.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Router not arrived
21-04-2020 3:22 PM
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Re: Router not arrived
21-04-2020 3:28 PM
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@Greg76 wrote:
Apparently mine was dispatched on the 16th and can’t get through on any landline
The format of your address looks weird which I've a supsicion might explain why you didn't receive it. I'll drop you a message privately. The router was loaded onto a Royal Mail van on the 15th April, so should have arrived with you on the 16th/17th.
@adcallaghan wrote:
Exactly the same boat here. My go live date was yesterday 20/4/20. But the router was dispatched on Friday 17th April!
My account is now active but I can't use the service.
It was actually dispatched on the 16th (the automated emails you receive are a bit misleading). It should have arrived on the 17th/18th. Any way you can check with the local depot to see if they have anything?
@adcallaghan wrote:
Yeah I tried customer services but they're closed I assume. What a great start. However, I guess it's just the unprecedented times we're in. I'd question how they anticipated sending it on 17th for an account that starts on 20th was ever going to work to be fair!
Royal Mail First Class. As above, the router was shipped on the 16th.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Router not arrived
21-04-2020 3:40 PM
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