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Router noise

matty11
Newbie
Posts: 1
Registered: ‎17-09-2019

Router noise

Hi

I have had my router since July and is gradually getting noisier.

I have read through the suggestions and carried out the various

tips on the forum but the issue persists.

Would it be possible to provide a new router.

1 REPLY 1
LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 88
Fixes: 32
Registered: ‎06-08-2018

Re: Router noise

Hi @matty11,

 

Thanks for getting in touch.

 

I'm sorry to hear that your router is making noise and appreciate you have followed tips on the forum without success.

 

Our Products Team have had discussions with the router manufacturer about this, and have been advised that the reported noise levels are within accepted tolerances and not an indication of any problems with performance or any defect. As such, we would not replace the router on this basis as any replacement will likely be the same.

 

You may find that the noise levels are most obvious at the 5GHz frequency in which case you can try it on the default 2.4 GHz.

 

Thanks - LF

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  Tahir M
 Plusnet Help Team