Router needs Update Push
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- Router needs Update Push
01-09-2018 5:52 AM
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Hub One shows Software version 4.7.5.1.83.8.217.1.1
Done reset from behind router and still no joy.
Another thing on my n56 i got 40mb n 5.4mb, since using hub one it shows 37mb n 6.2mb.
The dload has lowered and upload increase.
Is this simply due to old Software version 4.7.5.1.83.8.217.1.1 or was n56u better?
Thanks
Fixed! Go to the fix.
Re: Router needs Update Push
01-09-2018 2:41 PM - edited 01-09-2018 2:48 PM
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Quick Update:- Contacted CS and was asked to hold whilst request is being looked into, 15 minutes later was told " We cannot do that".
Router Serial Number 081441 NQ61401324
Re: Router needs Update Push
01-09-2018 3:32 PM
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Hello @Faizan786,
Sorry to hear of your recent experience with us. We 2would initial have to investigate the problem you are experiencing first to rule out any fault before going down the route of pushing a firmware update.
I have run tests on your line and as it is not picking up an external fault, I have submitted a request for a firmware to be pushed through. We will contact you once it has been completed and would ask for the router to remain connected during this time.
We are really sorry for any inconvenience caused.
Re: Router needs Update Push
03-12-2018 8:16 PM
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Please ask for push again, im currently on Software version 4.7.5.1.83.8.217.1.1, ill keep router on.
03-12-2018 8:49 PM
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@Faizan786, your device has been upgraded to 4.7.5.1.83.8.259.1.1.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Router needs Update Push
04-12-2018 1:07 PM
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Damn, That was fast.
Thanks
Re: Router needs Update Push
05-12-2018 11:59 AM
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Hi Bob,
Although i've posted in another thread and I apprecaite you are super busy (arn't we all!) would you mind pushing the latest firmware to my router also?
Thanks in advance.
Re: Router needs Update Push
05-12-2018 6:00 PM
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Hi @ChrisaLyd12, I've raised the request formally to our products guys (Likely to be Bob who picks it up) to update your router firmware.
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