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Router needs Update Push

FIXED
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Rising Star
Posts: 187
Thanks: 42
Registered: ‎31-05-2015

Router needs Update Push

Hub One shows Software version 4.7.5.1.83.8.217.1.1

 

Done reset from behind router and still no joy.

 

Another thing on my n56 i got 40mb n 5.4mb, since using hub one it shows 37mb n 6.2mb.

 

The dload has lowered and upload increase.

 

Is this simply due to old Software version 4.7.5.1.83.8.217.1.1 or was n56u better?

 

Thanks

 

7 REPLIES 7
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Rising Star
Posts: 187
Thanks: 42
Registered: ‎31-05-2015

Re: Router needs Update Push

Quick Update:- Contacted CS and was asked to hold whilst request is being looked into, 15 minutes later was told " We cannot do that".

 

Router Serial Number 081441 NQ61401324

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Plusnet Help Team
Plusnet Help Team
Posts: 1,205
Thanks: 235
Fixes: 52
Registered: ‎22-01-2018

Re: Router needs Update Push

Hello @Faizan786,

 

Sorry to hear of your recent experience with us. We 2would initial have to investigate the problem you are experiencing first to rule out any fault before going down the route of pushing a firmware update.

 

I have run tests on your line and as it is not picking up an external fault, I have submitted a request for a firmware to be pushed through. We will contact you once it has been completed and would ask for the router to remain connected during this time.

 

We are really sorry for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
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Rising Star
Posts: 187
Thanks: 42
Registered: ‎31-05-2015

Re: Router needs Update Push

Please ask for push again, im currently on Software version 4.7.5.1.83.8.217.1.1, ill keep router on.

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Community Gaffer
Community Gaffer
Posts: 14,743
Thanks: 2,307
Fixes: 157
Registered: ‎04-04-2007

Re: Router needs Update Push

Fix

@Faizan786, your device has been upgraded to 4.7.5.1.83.8.259.1.1.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Rising Star
Posts: 187
Thanks: 42
Registered: ‎31-05-2015

Re: Router needs Update Push

Damn, That was fast.

 

Thanks

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Dabbler
Posts: 17
Registered: ‎23-01-2018

Re: Router needs Update Push

Hi Bob,

 

Although i've posted in another thread and I apprecaite you are super busy (arn't we all!) would you mind pushing the latest firmware to my router also?

 

Thanks in advance.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,823
Thanks: 5,628
Fixes: 952
Registered: ‎21-04-2017

Re: Router needs Update Push

Hi @ChrisaLyd12, I've raised the request formally to our products guys (Likely to be Bob who picks it up) to update your router firmware. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team